Late Breaking News for Enterprise Vault 8.0 SP5

Article:TECH136244  |  Created: 2010-01-14  |  Updated: 2013-05-08  |  Article URL http://www.symantec.com/docs/TECH136244
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Symantec Corporation updates this article as new customer-related information pertaining to 8.0 SP5 becomes available.  Symantec recommends that you frequently check this article for updates or subscribe to receive updates to this document.

Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment.  Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.

Solution



Software Alerts
Security Advisory: Symantec Enterprise Vault Unquoted Search Path in the File Collector and File PlaceHolder services
http://www.symantec.com/docs/TECH204135

Security Advisory: Symantec Enterprise Vault Update for Oracle Outside In Module


Hotfixes for 8.0 SP5

Enterprise Vault for Microsoft Exchange
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 8.0 and 9.0, All builds, SQL deadlocks cause numerous 6727, 6796 and 7264 errors to spam the EV Event log

Hotfix for Symantec Enterprise Vault (EV) 8 SP5, Build 1048, Implement 8.3.2 converters patch for security fixes

Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange - Centera Collections area filling up and not reducing due to dependancy of the JournalArchive table

Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 8 SP5, Build 1048 - Memory heap corruption in DirectoryService.exe

Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 8 SP5, Build 1048 - Removing the critical section from DirectoryConnection client
 
Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 8 SP5, Build 1048 - Storage and Directory stability fixes

Cumulative hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 8 SP5, Build 1048 - Listarchives.aspx causing Virtual Vault retrieval issues and web application issues

Hotfix for Enterprise Vault for Microsoft Exchange - Unable to open items in Virtual Vault and Virtual Vault calendar does not overlay correctly

Hotfix for Symantec Enterprise Vault (EV), High SQL CPU Utilization during GetObjectsBySIDs for environments using Vault Cache

Hotfix for Enterprise Vault for Microsoft Exchange 8.0 Service Pack 5 (SP5), Build 1048, The email body does not come back when a Backup Exec Archiving Option (BEAO) archived email with an HTML body is retrieved through ECM API

Enterprise Vault for File System Archiving
Hotfix for Symantec Enterprise Vault (EV) 8 SP5, Build 1048, Implement 8.3.2 converters patch for security fixes

Hotfix for Enterprise Vault for File System Archiving 8.0 Service Pack 5 (SP5), Build 1048, Retrieval of MSG files from File System Archiving placeholders may not work properly.

Enterprise Vault for Lotus Domino
Hotfix for Symantec Enterprise Vault (EV) 8 SP5, Build 1048, Implement 8.3.2 converters patch for security fixes

Hotfix for Symantec Enterprise Vault (EV) for Lotus Domino 8.0.5, Build 1048, Specific emails fail to archive with Exception: Invalid high surrogate character.

Hotfix for Symantec Enterprise Vault (EV) for Lotus Domino 8.0.5, Build 1048, Specific emails fail to archive with Exception: Invalid high surrogate character. Mail does not get poison pilled.

Hotfix for Enterprise Vault for Lotus Domino 8.0 SP5, Build 1048, Opening a Lotus Notes item in the search application results in a blank browser screen after every retrieval attempt

Enterprise Vault for Microsoft SharePoint
Hotfix for Symantec Enterprise Vault (EV) 8 SP5, Build 1048, Implement 8.3.2 converters patch for security fixes

Enterprise Vault for SMTP
Hotfix for Symantec Enterprise Vault (EV) 8 SP5, Build 1048, Implement 8.3.2 converters patch for security fixes

Enterprise Vault API
Hotfix for Symantec Enterprise Vault (EV) 8 SP5, Build 1048, Implement 8.3.2 converters patch for security fixes

Enterprise Vault Compliance Accelerator
Hotfix for Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) Cannot enter more than 3 characters in some Message Size options of any Search


Enterprise Vault Discovery Accelerator
Hotfix for Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) Cannot enter more than 3 characters in some Message Size options of any Search


Known Issues Existing Only in SP5:
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product EV 8.0 SP5. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information.

Enterprise Vault for Microsoft Exchange


End user receives continuous reminders when opening Outlook

Enterprise Vault for File System Archiving
NONE
 
Enterprise Vault for Lotus Domino
NONE 
 
Enterprise Vault Compliance Accelerator
 
Enterprise Vault Discovery Accelerator
NONE

Enterprise Vault for Microsoft SharePoint
NONE
 
Enterprise Vault for SMTP
NONE


Known Issues Found in Prior Versions That Still Exist in SP5
Symantec Corporation has acknowledged that the below-mentioned issues are present in the version of the product listed in the Products Applied section of each document. Symantec Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information.

Enterprise Vault for Microsoft Exchange
 User Delete requests when in Backup mode deletes the shortcut without warning
http://www.symantec.com/docs/TECH205556

Vault Cache sync fails due to "An invalid character was found in text content"
http://www.symantec.com/docs/TECH154692

Enterprise Vault (EV) Archive Usage Limit in the Vault Administration Console (VAC) has a limit of 16GB
http://www.symantec.com/docs/TECH130286

EV client creates MDC files for each additional enabled mailbox end users have access to even if the end user does not select the option to synchronize the additional mailboxes to cache
http://www.symantec.com/docs/TECH200200 

Distribution list contacts are incorrectly turned into shortcuts and show the name "Group" in Virtual Vault (VV)
http://www.symantec.com/docs/TECH200878

The Enterprise Vault client creates MDC files for each additional enabled mailbox end users have rights to regardless of the choice to synchronize the additional mailboxes if the desktop policy option Synchronize Archive Types - All mailbox Archives is selected.
http://www.symantec.com/docs/TECH199782

Vault Stores are not listed in alphabetical order in the left hand pane in the Vault Console.
http://www.symantec.com/docs/TECH189985 

Exchange Organization named in double byte characters causes mailboxes not to be listed in the Enterprise Vault (EV) Enable Mailbox wizard
http://www.symantec.com/docs/TECH187868  

Errors with Event ID 13345 and Event ID 8391 are logged every 5 minutes in the Enterprise Vault event viewer
http://www.symantec.com/docs/TECH163075

Unable to create Enterprise Vault (EV) partition
http://www.symantec.com/docs/TECH185952

Deleting a site
http://www.symantec.com/docs/TECH186276

The following item has been moved in the mailbox but it could not be updated in the archive.

The Enterprise Vault Storage Verification and Repair Tool (EVSVR) is unable to repair (DeleteSurplusReferences) pre-8.0 Collected items that return "Sharer not found".

Outlook Add-in enables deletion of Special Folders from delegated mailboxes

Enterprise Vault OWA Resource Tool does not detect all Exchange Servers in the environment

Migrator Server Event Error 6592's (Abnormal error occurred) are constantly logged.

Items exist in the Vault Store database, but the associated Archive or ArchiveFolder entry is missing from EnterpriseVaultDirectory database.
 
Items 'Awaiting Backup' may not decrease when using the trigger file method for determing whether items have been secured. 

Public Folder archives are not able to be viewed properly due to Null values in ArchiveFolder table. 

When running Storage Expiry in Report Mode, shortcuts that have passed their retention period may be deleted the next time the archive task runs.

"This item cannot be displayed" is returned when attempting to open an archived item in a Public Folder.  

Vault Cache synchronization fails for a user with delegate access to another mailbox.

Enterprise Vault Policy Manager (EVPM) does not archive unexpired Calendar items from a PST file when archiving to a shared archive.

"Event ID: 6760 Error from EMC Centera FPLibrary |Function call: FPXMLTag.GetAttributeValue(AttachmentId)" generated in Enterprise Vault Event Logs

Unable to move mail items into Virtual Vault (VV) folders when the mailbox folders are Exchange Managed folders, even when Enterprise Vault (EV) Mailbox Policy is configured to treat Managed folders as 'Normal'.

Move archive(copying) fails as StorageOnlineOpns fail to take lock of the CAB file "CCabFileMutex::wait : handle: ffffffff on the Cab files"

Entrust encrypted messages, and other 3rd party application operations, report an Access Denied error when opened from Virtual Vault

Virtual Vault Fails to Synchronize If Archives Have Large Number of Folders
http://www.symantec.com/docs/TECH145407

Items in Virtual Vault calendar disappear in side by side Overlay view within Outlook calendar

Users connecting via RPC/HTTP are unable to open any archived items that have an original mail size of above 2MB

Move (Exchange) Archive completes with an internal error "Failed to get custom properties. [0xc004710f]" and a problem message is  t moved. The problem message has large custom properties.
 
Enterprise Vault 8 SP4 Deployment Scanner Report shows Warning(s), even though the Exchange Server(s) versions are supported
 
Archive Usage Limit in the VAC has a limit of 16GB
 
When viewing Public Folders through Outlook Web Access (OWA) 2007, the Enterprise Vault (EV) Toolbar options may be available however non functional.
 
An export of entire archive to a mailbox may fail with Event ID 6768 stating 'The mailbox does not have enough space to complete the export archive operation.'
 
  An EV control 'EVSearchUrlCtrl' appears on the Outlook toolbar intermittently
 
 When a user has been moved from one Exchange Server to another, the Enterprise Vault Hidden Message is not updated.
 
 Cannot successfully synchronize vault cache if archive item has outdated received date.
 
 Importing calendar items and schedules with attachments from a PST will cause the import to fail and not continue if the setting use message body is applied for shortcut content.
 
 When attempting to set or clear backup mode, Event IDs 7046 or 7082 may be generated within the Enterprise Vault event logs with the error, "Unable to set or clear backup mode, Storage Service is not running"
 
Default policy unable to be set for all sites in multi-site environment of Enterprise Vault.
 
Deployment Scanner reports "Unable to connect to at least one of the SQL servers listed" but still shows collation and other information.
 
Digitally Signed, encrypted or RMS protected messages do not display correctly in the Reading Pane within Microsoft Outlook and Outlook Web Access
 
Unable to restore Public Folder items when using replica Public Folders.
 
Archive Export Wizard does not delete shortcut for items when restoring to mailbox and shortcut has been moved from original location
 
Error opening shortcuts using EV 8 client if user is disabled and had their mailbox "zapped"
 
When exporting an archive from the Vault Admin Console to PST file, items recently deleted from the archive will be exported to the PST.
 
When restoring a moved/updated shortcuts to "Move To Mailbox" | "Current Folder" from Archive Explorer it restores items to the original archived location.
 
Attempting to restore multiple Enterprise Vault (EV) archived items from Outlook may leave original shortcuts in the mailbox after the items are restored.
 
High memory usage detected with StorageFileWatch. Event 6265: Not enough storage is available to complete this operation. [0x8007000e]
 
When forwarding an archived item flagged in the To-Do bar generates the error "You cannot forward a combination of archived and non-archived items."
 
When using the 'Export archives to their original mailboxes' within the Export Archive Wizard an Event ID 6469 may be generated.
 
When Centera Collections are enabled within Enterprise Vault, verification checks for clip replication during post-processing may not be calculated properly
 
During an archiving run, an Event ID 6592, "Abnormal error occurred Reference: GOPV/dt" is reported for certain e-mail items and the items are not archived
 
Enterprise Vault fails to archive or import a Calendar item with 'empty' attachments and may report Event ID 6469, "An exception has occurred."
 
Single Instance Storage (SIS) Reduction by File Type, Single Instance Storage Reduction per Vault Store Group, Single Instance Storage Reduction Summary Operation Reports display incorrect information than what is described in the documentation
 
Enterprise Vault may not remove all fingerprints or storage entries during a rollback operation (failed storage attempt)
 
"Background Processing" setting in Vault Cache Properties does not match the settings for "Pause Interval" in the Desktop Policy settings.
 
When there are more than a 100,000 items to return in the Vault Admin Console (VAC) under Personal Store Management the request takes a lot of time to return and does not display the results, instead displays nothing.
 
After upgrading to Enterprise Vault 8.0 SP2, Archive Explorer no longer displays the folder structure correctly and manual archiving fails when using the DCOM (Full) EV Outlook Add-in
 
Shortcut Creation behavior is different between DCOM and HTTP client when Vault Cache is enabled.
 
All folders are not displayed in Archive Explorer for user after being re-linked to the archive with new user account with same name.
 
Performance may be impacted when using Enterprise Vault Operation Manager (EVOM) is in use.
 
Deleting expired recurring archived Calendar entries will delete the entire series and not just the expired item.
 
Restore ShortcutBody does not honor "Encode custom body using appropriate code pages" if set to "On"
 
ArchiveTask.exe may spike CPU and not complete when using customized shortcuts set to keep more than 30,000 characters of original message body.
 
Outlook Web Access 2007: Manually archiving or restoring from instant search doesn't work if the item is not in the current folder.
 
Attachment links not accessible when opening archived calendar items in Outlook Web Access 2007
 
When searching on Enterprise Vault Audit Viewer, the search result is occasionally unable to list all Audit events after View Attachment Category event is listed.
  
When bulk restoring archived items and Exchange Mailbox Quotas are implemented 3196 and 2270 errors are logged and the Mailbox Store EDB file size increases
 
When a Microsoft Cluster with Enterprise Vault fails over, the Partition Network Share may be created on the Active node and not within the Enterprise Vault Cluster Resource Group.
 
After starting an Enterprise Vault Archiving Task (Mailbox, Journal, or Public Folder), the Task fails, generating an Event ID 2949 in the event log reporting that the Task could not be started due to startup errors.
 
The archive task will not delete expired shortcuts if Storage Expiry is set to Never.
 
The message body is corrupt when attempting to view an archived read receipt message in Outlook.
 
Certain Exchange 2007 journal mails are being moved to the Failed to Copy folder
 
Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.
 
Unable to set backup mode after a Building Blocks failover
 
No option to limit the amount of Basket restores
 
The Exchange Journal Archiving Task reports event ID 3357 with the following description: This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user details
 
Event ID 2776 is seen with description 'AddAttachmentListToMsgBody' on messages with embedded attachments during an archiving run.
 
After Installing and Configuring Enterprise Vault (EV) Reports for version 8.0, cannot access Site Settings - Security (rsaccessdenied)
 
Some messages may change from Read to Unread when manually archiving them from Outlook in Cached mode.
 
Indexes that have rolled over aren't deleted when the Storage Expiry process deletes the entire contents of that index.
 
Index Server and Storage Crawler generate COM exception errors and report that the ISN is Out of Range
 

Fsautility is returning 'The network path was not found' error when attempting to perform restore using the -t command line option.

Placeholder creation on Windows Server 2008 and later versions can produce 41168 validation errors

Failover and performance issues when a Windows 2008 file server is clustered and resource group contains a GUID partition table (GPT) initialized disk.
 
 A File System Archiving Reporting scan does not start for file servers that are in a different domain from the Enterprise Vault server
 
  Unable to configure an Enterprise Vault Celerra File System Archiving target using HTTPS connection.
 
"You don't have appropriate permission to perform this operation" pop up dialog box displayed when attempting to save an item within virtual vault item on the client folder structure in an Outlook Message Format.
 
How does the Enterprise Vault (EV) File System Archiving checkpoint process function
 
The FileScreenService.exe process may take up an increasing amount of handles when content checking is enabled causing the server to run out of resources and fault.
 
Unable to configure File System Archiving (FSA) reporting for a NetApp file server if the Enterprise Vault server is listed as NetBIOS name in the EnterpriseVaultDirectory database
 
Opening a placeholder file using pass-through recall for a file that was previously compressed can cause the file server to fault
 
'Access is denied' message is returned when attempting to add a folder target to a File System Archiving (FSA) volume using a remote Vault Administration Console (VAC).
 
An FSA Reporting scan does not start for NetApp File Servers that are in a different domain to the Enterprise Vault server
 
"Failed to collect clustering data from file server" when running FSA Cluster Configuration if Enterprise Vault and File Servers are installed on different platforms
 
Unable to set backup mode after a Building Block failover
 
No option to limit the amount of Basket restores
 
After deleting or moving a folder with an associated archive subsequent synchronization runs can report an error to the event logs, Event 40966
 
During a File System Archiving (FSA) Reporting scan the file server may register Event ID 24600 (Error) which states 'This shared resource does not exist.'
 

When attempting to add a directory group to a provisioning group "List Error: Unknown Cause" error is displayed.
http://www.symantec.com/docs/TECH141362

Actions for custom filtering rules are not being performed when the SMTP address of a mail in database is part of a distribution list.
 
EVLotusDominoJournalTask.exe processes stay running in task manager after the Domino Journaling task is stopped or when Enterprise Vault services are shutdown
 
  Enterprise Vault Operations Report 'Archived Items Access' does not report user access to the archived Domino emails.
 
 The time zone difference setting is not visible from the Lotus Notes calendar views in the ev_MailX.ntf template
 
If a hidden folder exists in the Domino mail file, the Domino Mailbox Archiving Task stops archiving of that specific mail file and no other items are archived.
 
The Copy Into New Message or New To Do function from an opened Domino archived item does not show customized options.
 
Contacts are not available when Replying to an archived item from Domino Web Access and clicking on the To, CC, BCC
 
Using the popup menu to Forward a Domino archived email results in forwarding the shortcut instead of the archived message.
 
Forwarding a Domino archived message with attachments from the mailbox view fails to display attachment image. A blank gray icon is used.
 
Enterprise Vault search application for Domino is not accessible for Domino Web Access users.
  
Lotus Notes emails are not archived by scheduled archiving when the Domino form name contains a backslash "\"
 
Putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed.
http://www.symantec.com/docs/TECH199094 

Compliance Accelerator Department Tagging is not being applied to certain Monitored Employees that are members of Employee Groups.
http://www.symantec.com/docs/TECH159406

Opening the Client interface or make application level changes takes minutes.

Error converting data type timestamp to numeric

Exclusion of email addresses does not function in the Freeform emails/domains section in the search criteria for Domino or Exchange archived items

Scheduled Search will not run and Schedules cannot added or modified.

How to exclude multiple addresses in an Enterprise Vault (EV) Compliance Accelerator (CA) search Reviewers with Application Administrative rights, timeout when trying to connect via the Client.

Reviewers with Application Administrative rights, timeout when trying to connect via the Client.

Items remain in the tblSearchResults table after all searches have completed

There is a fifty (50) character limit for the user defined export folder location
 
Using the Enterprise Vault Compliance Accelerator 8.0 Client, the error "The value for column 'DeptID' in table 'source' is DBNULL" returned when attempting to view pre-CA8 search criteria.
 
The emails of exception employees are displayed in the review of the parent department in Compliance Accelerator 8.0
 
How to apply granular SQL permissions to replace the sysadmin role
 
Research Folder search will not allow the selection of individual members of the Department under Authors and Recipients
 
Attempting to 'view original' of two messages with the same messages with the same Subject line will cause the error: The Original item cannot be displayed.
 
After moving Compliance Accelerator or Discovery Accelerator databases to a newly upgraded SQL server, a "suspended" SPID might be generated
 
Degradation of Indexing performance. The inability to export or view certain items in Compliance Accelerator or Discovery Accelerator.
 
Custodian Manager's AD Synchronization never completes in an environment with multiple or very large Active Directory domains.
http://www.symantec.com/docs/TECH202081

Opening the Client interface or make application level changes takes minutes.

Error converting data type timestamp to numeric
 
 
Cannot enter more than 3 characters in some Message Size options in an Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) Search

 Drilling down to search details in Enterprise Vault (EV) Discovery Accelerator (DA) Reports produces error 

When reviewing items that were journal archived with Enterprise Vault 8.0 SP3 and 8.0 SP4 for Lotus Domino, the Discovery Accelerator client duplicates author and receipient information into the BCC field.
 
 Accelerator Service.exe does not release memory after export of large items causing an Event ID 375 error System.OutOfMemoryException error
 
Error "Cannot find table 0" appears in a pop-up windows when attempting to review results from a folder search
 
The SIZE variable is not available in the search attribute settings
 
How to apply granular SQL permissions to replace the sysadmin role
 
In Enterprise Vault Discovery Accelerator 8.0 the Active Directory synchronization now synchronizes the 'CN' name instead of the 'Display Name' to the tblPrincipal table.
 
Domino aliases under the Username field of the Person document are not synchronized with Custodian Manager profiles.
 
Attempting to 'view original' of two messages with the same Subject line will cause the error: The Original item cannot be displayed.
 
Assigning an owner to a Department or Case, or Adding User to a Role Assignment, the browse action takes minutes to populate.
 
Discovery Accelerator export fails to move a message into .PST file.
 
The Analytics ingestion fails for one or more items and an error is displayed in the Data Collection but the error is not descriptive of the problem with the item(s).
 
After moving Compliance Accelerator or Discovery Accelerator databases to a newly upgraded SQL server, a 'suspended' SPID might be generated.
 
Degradation of Indexing performance. The inability to export or view certain items in Compliance Accelerator or Discovery Accelerator.
 
The Sharepoint archiving task may not find items to archive if the AllItems.aspx page has been modified. 

StorageOnlineOpns becomes unresponsive after many archived item retrieval requests are received from a SharePoint 64-bit Web Frontend server

Creating a SharePoint target fails with "You must be a SharePoint administrator to add a SharePoint virtual server, Web application, Site Collection or Site." when anonymous authentication is enabled for the SharePoint site.
 
None

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355551


Article URL http://www.symantec.com/docs/TECH136244


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