Exchange 2007 Backup to Disk or Tape fails with error 0xe0008507 - The volume cannot be snapped because the logical volume name cannot be found

Article:TECH136306  |  Created: 2010-01-11  |  Updated: 2012-12-07  |  Article URL http://www.symantec.com/docs/TECH136306
Article Type
Technical Solution


Issue



Exchange 2007 Backup to Disk or Tape fails with error: "0xe0008507 - The volume cannot be snapped because the logical volume name cannot be found. Check the backup selection list and make sure that this selection is valid."


Error



0xe0008507 - The volume cannot be snapped because the logical volume name cannot be found. Check the backup selection list and make sure that this selection is valid.


A debug log (beremote.log) from the Exchange Server during an enumeration attempt will show the following:


[8676] 06/11/10 10:53:56 DS_OpenSelectionService
[8676] 06/11/10 10:53:56 Monad RPC timeout 60000
[8676] 06/11/10 10:53:56 AddESE_DLEs( )
[8676] 06/11/10 10:53:56 AddESE_DLEs for sever name <Host Name of Exchange Server>
[8676] 06/11/10 10:55:41 ese command 1 timed out
[8676] 06/11/10 10:55:41 GetStorageGroups returned 80004005 ->  <Host Name of Exchange Server>
[8676] 06/11/10 10:55:41 E2007 GetStorageGroups failed with hr = 0x80004005 for machine = NULL


Cause



This error is attributed to an issue with the Backup Exec for Windows Servers (BEWS) selection list that is not enumerating properly.

In some scenarios this issue will occur if the following is true:
  • No Exchange or Public Folder Stores appears in the Backup Job Selection List
  • Incomplete Exchange Store(s) or Public Folder Store(s) appear within the Backup Job Selection List (See Figure 1)
Figure 1:
 


Solution



1. Make sure the Backup Exec on media server and Remote Agent for Windows System (RAWS) installed on Exchange server are updated with latest patches. If not updated:

       a. Run Live Update on the Backup Exec media server.
       b. Re-install RAWS on Exchange server.

2. Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 

Open registry editor and add a DWORD value called MonadRpcTimeout on the Backup Exec server and the Exchange server in the following location:
 
HKLM | Software | Symantec | Backup Exec For Windows | Backup Exec | Engine | Exchange
 
 

3. Set the Decimal Value data of the MonadRpcTimeout to 3600 (Maximum)
 
 NOTE:
 The value is a decimal value and has to be specified in seconds. The default value is 60 seconds and can be increased up to 3600 seconds = 1 hour.
 
4. Restart the Backup Exec Services on the Backup Server and Exchange Server after adding the MonadRpcTimeout registry DWORD value

5. Re-attempt to enumerate the Exchange and Public Folder Store to confirm successful enumeration

6. Re-run the backup

Supplemental Materials

SourceUMI
ValueV-79-57344-34055
Description

AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008507): The volume cannot be snapped because the logical volume name cannot be found. Check the backup selection list and make sure that this selection is valid.
 



Legacy ID



355487


Article URL http://www.symantec.com/docs/TECH136306


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