VMware credential validation fails: Login failed (-1)

Article:TECH136385  |  Created: 2010-01-09  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH136385
Article Type
Technical Solution


VMware credential validation fails: Login failed (-1)


Login failed(-1)


NetBackup for VMware backups start failing with Status 156 after working in the past.  Reviewing NetBackup bpfis log on the VMware Backup Host shows backups are producing the following errors:
<32> bpfis: FTL - VMware_freeze: VIXAPI freeze failed unknown client <virtual_machine_name>
<32> bpfis: FTL - VMware_freeze: Unable to locate VM <virtual_machine_name>
When verifying the virtual machine server credentials can be validated the following pop-up error is produced:
Vmware Credential validation failed. Login failed(-1)

Verify that account used for virtual machine server credentials has not been disabled.  This account is usually a Microsoft Windows account on the VMware Virtual Center Server.
Try adding the domain name prior to the userid.  Example:  My.Domain.com\userid
Additional Notes:
To validate virtual machine server credentials or to determine what account is being used take the following steps:
1.  The VMware Credential Validation feature is available from the NetBackup Administration Console under "Media and Device Management > Credentials > Virtual Machine Servers"
2.  Along with the credentials stored for each Virtual Machine Server there is a check box available "Validate Credentials"
3.  After configuring the credentials (server type, username, password, port) click on the 'OK' button to initiate the validation process.



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Article URL http://www.symantec.com/docs/TECH136385

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