Move (Exchange) Archive completes with an internal error "Failed to get custom properties. [0xc004710f]" and a problem message is not moved. The problem message has large custom properties.

Article:TECH136405  |  Created: 2010-01-08  |  Updated: 2010-11-09  |  Article URL http://www.symantec.com/docs/TECH136405
Article Type
Technical Solution


Issue



Move (Exchange) Archive completes with an internal error "Failed to get custom properties. [0xc004710f]" and a problem message is not moved. The problem message has large custom properties.


Error



Failed to get custom properties. [0xc004710f]


Solution



Move (Exchange) Archive completes with an internal error "Failed to get custom properties. [0xc004710f]" and a problem message is not moved. The problem message has large custom properties.

The following event is returned:

Event Type:      Error
Event Source:    Enterprise Vault
Event Category:  Move Archive Task
Event ID:        41226
Date:            <Date>
Time:            <Time>
User:            N/A
Computer:        <Servername>
Description:
An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached.

Item: <TransactionID>

Archive:
<ArchiveID>

Exception: Source item saveset ID: <SavesetID>. CM API
error code: 0x80040306. CM API error: An internal failure occurred. Internal
Error: 'The parameter is incorrect.  [0x80070057]'.. Inner storage error code:
0x80070057. Inner storage error description: The parameter is incorrect. .   at
KVS.EnterpriseVault.Interop.IItem2.CopyTo(IItem DestinationItem)
  at KVS.EnterpriseVault.MoveArchiveTask.ItemProcessor.CopyItem
(QueuedSourceItem sourceitem, IContentManagementAPI4 cmAPImaThread, String&
srcSSID, String& destSSID).

The Move archive fails with a fatal error and there is no error report file generated.  

The summary log file report file snippet report the following error:

26/03/2010 21:37:56 Started Processing
26/03/2010 21:37:57 Step 1 of 5 - Copying.
27/03/2010 08:18:58 An error was encountered while processing an item.
Enterprise Vault will try again later unless the retry count has been reached.
Item: <TransactionID>. Exception: Source item saveset ID: <SavesetID> . CM API
error code: 0x80040306. CM API error: An internal failure occurred. Internal
Error: 'The parameter is incorrect.  [0x80070057]'.. Inner storage error code:
0x80070057. Inner storage error description: The parameter is incorrect. ..
27/03/2010 08:18:59 Progress Statistics: Total items: 222083. Items processed:
187779. Errors: 0.
27/03/2010 08:18:59 An error was encountered while processing an item.
Enterprise Vault will try again later unless the retry count has been reached.
Item: <TransactionID>. Exception: Source item saveset ID:
<SavesetID>. CM API
error code: 0x80040306. CM API error: An internal failure occurred. Internal
Error: 'The parameter is incorrect.  [0x80070057]'.. Inner storage error code:
0x80070057. Inner storage error description: The parameter is incorrect. ..
27/03/2010 08:18:59 Move Archive task has failed with fatal error.
27/03/2010 08:18:59 Stopped Processing

Resolution:
This issue has been addressed as part of the following release:

 Enterprise Vault 8.0 SP4 Hotfix
 



Legacy ID



355363


Article URL http://www.symantec.com/docs/TECH136405


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