Hotfix for Enterprise Vault (EV) 8.0 SP4. During a Move Archive Job, or Archiving, an error occurs when a problem item returns "Parameter incorrect" error and/or "Failed to get custom properties. [0xc004710f]", during the copy phase of a move, or during archival.

Article:TECH136409  |  Created: 2010-01-08  |  Updated: 2011-04-15  |  Article URL http://www.symantec.com/docs/TECH136409
Article Type
Technical Solution


Environment

Issue



Hotfix for Enterprise Vault (EV) 8.0 SP4. During a Move Archive Job, or Archiving, an error occurs when a problem item returns "Parameter incorrect" error and/or "Failed to get custom properties. [0xc004710f]", during the copy phase of a move, or during archival.


Error



Failed to get custom properties. [0xc004710f]

"related journal part property not found"


Solution



To which versions of Symantec Enterprise Vault (tm) can this Hotfix be applied?
 
Enterprise Vault 8.0 SP4 Server, Build 1991
 
What issue(s) does this hotfix resolve?
 

a. Move (Exchange) Archive completes with an internal error "Failed to get custom properties. [0xc004710f]" and a problem message is not moved. The problem message has large custom properties.

b. During Journal or Mailbox Archiving, the message fails to archive, returning "Failed to get custom properties. [0xc004710f]".


Which files does this hotfix replace?
 
VaultMessages.dll
FingerprintEngine.dll
EVMoveArchiveTask.exe

How to install this hotfix:
 
1. Stop all Enterprise Vault services.
2. Backup the existing files listed above that are in the Enterprise Vault program folder.
3. Copy the supplied files listed above into the Enterprise Vault program folder.
4. Start the Enterprise Vault services.
 
How to remove this hotfix:
1. Stop all Enterprise Vault services.
2. Locate the original versions of the files listed above.
3. Rename\Copy the files to their original names and locations.
4. Start the Enterprise Vault services.

Supplemental Materials

SourceError Code
Value41226
Description

An error was encountered while processing an item. Enterprise Vault will try again later unless the retry count has been reached.


SourceETrack
Value2017575
Description

Archiving fails with an internal error "Failed to get custom properties. [0xc004710f]" and a problem message is not moved\archived.

As well as the following will be logged in the dtrace.

"related journal part property not found"

 



Legacy ID



355359


Article URL http://www.symantec.com/docs/TECH136409


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