A push install or manual install of the Backup Exec Remote Agent for Windows Systems (RAWS) on Windows 2008 R2 fails with error 1602: "The Installation Failed!".

Article:TECH136436  |  Created: 2010-01-07  |  Updated: 2012-08-23  |  Article URL http://www.symantec.com/docs/TECH136436
Article Type
Technical Solution


Issue



A push install or manual install of the Backup Exec Remote Agent for Windows Systems (RAWS) on Windows 2008 R2 fails with the following error


Error



1602: "The Installation Failed!"

 


Cause



It has been observed a push or manual install of the Backup Exec Remote Agent for Windows Systems (RAWS) on a Windows 2008 R2 server may fail with error 1602 - "The Installation Failed!"

This has been seen when the Backup Exec Remote Agent installer, located in <\BE\WinNT\Install\RAWSx64>, was retrieved by downloading the "Multi File Download" procedure from the Backup Exec Trialware Site. (Figure 1)

 http://www.symantec.com/business/products/family.jsp?familyid=backupexec

Figure 1

 


The "Multi File Download" Installer files for Backup Exec 2010 on the Trialware Site have passed tests that ensure they are consistent and viable for installation.

The issue is caused by corruption during download or by extraneous events not related to the Backup Exec Trialware site.

Be sure to follow the instructions for successfully retrieving and compiling the Backup Exec 2010 Installer (Multiple File Download).

Instructions for Multiple File Download:

Download the following files to the same directory: 
  • Backup Exec 2010 (1 of 4)
  • Backup Exec 2010 (2 of 4)
  • Backup Exec 2010 (3 of 4)
  • Backup Exec 2010 (4 of 4)
  • Backup Exec 2010 (CMD)
After downloading the files, combine them by double-clicking Backup Exec 2010 (CMD) to run the application and assemble the files. The files will be combined to form the full Backup Exec 2010 ISO.
 

Solution



Identify any environmental situation that could possibly corrupt the files during download.

 



Legacy ID



355329


Article URL http://www.symantec.com/docs/TECH136436


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