PCDOS boot package hangs on new Dell Laptop (Latitude E4310 / E6410)

Article:TECH136587  |  Created: 2010-01-22  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH136587
Article Type
Technical Solution


Issue



When booting from media or using TCP/IP Network Boot Image (PXE), Starting PC DOS hangs

Symptoms
"Starting PC DOS..." is loaded then hangs after the Ethernet address information


 


Cause



Unable to load MOUSE.COM, probably because the touchpad shares the same IRQ as the mouse.


Solution



When DOS begins on the client, press F8 to let the process run step by step. Press "N" to avoid to load following Autoexec.bat command line:
if exist MOUSE.COM MOUSE.COM

You can also delete this line from the Boot Wizard: when you reach the screen titled "Symantec Ghost Boot Wizard - Review", click the Start Editing button.


References
How to access the "Autoexec.BAT" file on a Ghost Solution Suite Client after sending a task.

http://service1.symantec.com/support/on-technology.nsf/docid/2008040114184660


 



Legacy ID



2010072211484160


Article URL http://www.symantec.com/docs/TECH136587


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