Exchange 2010 Information Store backup fails with communication failure.

Article:TECH137685  |  Created: 2010-08-12  |  Updated: 2013-01-04  |  Article URL http://www.symantec.com/docs/TECH137685
Article Type
Technical Solution


Issue



Exchange 2010 Information Store backup fails with communication failure.


Error



Beremote logs from exchange server:

ndmpdSnapshotPrepare2: cleanup: all done
BETCPListener::ListenOnAvailablePort: Could not listen on protocol IPv4, port 1025: An error occurred while listening on a socket: Error Code: 10013, System Error Message: An attempt was made to access a socket in a way forbidden by its access permissions.
BETCPListener::ListenOnAvailablePort: Could not listen on protocol IPv4, port 1026: An error occurred while listening on a socket: Error Code: 10013, System Error Message: An attempt was made to access a socket in a way forbidden by its access permissions.
ERROR: Could not create a listener for the ndmp data connection: An error occurred during a socket bind operation: Error Code: 10013, System Error Message: An attempt was made to access a socket in a way forbidden by its access permissions.
VSS BackupComplete called with success.
 
 
Event logs from exchange server:
Log Name:      Application
Source:        ESE
Event ID:      2007
Task Category: ShadowCopy
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <server name>
Description:
Information Store (420) Shadow copy instance 5 aborted.
 
 
Log Name:      Application
Source:        MSExchangeIS
Event ID:      9782
Task Category: Exchange VSS Writer
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <server name>
Description:
Exchange VSS Writer (instance 05596bb1-dc73-43db-b818-81d1e79cf933:5) has completed the backup of database <database name>  with errors. The backup did not complete successfully, and no log files were truncated for this database.

Cause



Not enough available ports open through a firewall, or the dynamic port range is to narrow

 


Solution



Open at least 100 ports in both directions (on Exchange and Backup exec servers ) through the firewall, and do not use dynamic port range on backup exec.

For detailed information on using Backup Exec with firewall, refer the article www.symantec.com/docs/TECH43579

For information on debugging, refer the article www.symantec.com/docs/HOWTO11932


Supplemental Materials

SourceEvent ID
Value2007
Description

Information Store (420) Shadow copy instance 5 aborted.


SourceEvent ID
Value9782
Description
Exchange VSS Writer (instance 05596bb1-dc73-43db-b818-81d1e79cf933:5) has completed the backup of database <database name>  with errors. The backup did not complete successfully, and no log files were truncated for this database.


Article URL http://www.symantec.com/docs/TECH137685


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