StorageFileWatch is returning Event ID: 6511 and not able to rollback WatchFile table records when an invalid saveset is found.
|Article:TECH137692|||||Created: 2010-08-12|||||Updated: 2011-06-15|||||Article URL http://www.symantec.com/docs/TECH137692|
This issue has been seen when Enterprise Vault (EV) attempts to rollback a database entry due to an invalid SIS part being found. A 7110 warning will also appear for this item showing the following information:
Mailbox = [/o=EV/ou=First Administrative Group/cn=Recipients/cn=User1]
Subject = [Re: Fwd: Updated spreadsheet]
Original Location = [?Archive?Inbox]
Type : Error
Event : 6511
Source : Enterprise Vault
Category : Storage File Watch
Computer : EVSERVER
Error deleting WatchFile database record for missing Saveset file
[Partition: VaultStore01 Ptn1]
[Vault ID: 1CD1393F2DF7BC24DBAF5D789D63299B01110000evsvr]
[Saveset Filename: \\evsvr\VaultStoreGroups\VaultStoreGroup\VaultStore01\ptn1\2010\04-13\A\05E\A05E6E1D341F899A609771521361C8C1.DVS]
[Transaction ID: A05E6E1D341F899A609771521361C8C1]
The Prevent deletion of archived items in this category setting is not allowing the rollback of the database entry to occur.
Uncheck the option to Prevent deletion of archived items in this category from the Retention Categories affected by this issue and restart the EV Storage Service. This should allow the transaction to rollback properly and the item to be archived again.
Note: If it is necessary to prevent items from being deleted, by Storage Expiry or by users, from this retetention category then Storage Expiry should not be run and the Site option for Users can delete items from their archive should be unchecked.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com/
"Prevent deletion of archived items in this category" is causing watchfile records to remain when invalid saveset is found.
Article URL http://www.symantec.com/docs/TECH137692