After installing Symantec Endpoint Protection, LiveUpdate prompts for a Keychain password.

Article:TECH138051  |  Created: 2010-08-19  |  Updated: 2011-05-27  |  Article URL http://www.symantec.com/docs/TECH138051
Article Type
Technical Solution


Environment

Issue



After migrating Symantec Antivirus for Macintosh (SAV for Mac) up to Symantec Endpoint Protection (SEP for Mac), you run LiveUpdate.   You are prompted for a Keychain password.  Cancelling the prompt allows LiveUpdate to complete.   You would like to know why this is occurring, and how you can prevent this pop up window from appearing as a potential call generator for your users.


Error



LiveUpdate wants to use the "Symantec" keychain.

Please enter the keychain password.

Screenshot:


Environment



Mac OS X 10.4-10.6


Cause



SAV for Mac (corporate) shares a code base with Norton Antivirus for Macintosh (NAV for Mac, consumer).  An entry is written for a subscription keychain even though is not used for corporate.  Installing SEP over SAV sometimes causes this issue to occur and this error to generate.  The exact root cause is not known at this time.


Solution



Removing the Symantec entry via the Keychain app (Applications\Utilities) should resolve the issue.  This entry should appear in the upper left corner under Keychains.

If the entry is not present, please use the following consumer tool.  Expand the .zip file, then double click on the .command file.  It will open a Terminal window.  Put your administrative password in when prompted (it will not echo on screen).  It will then complete with no further prompts.

ftp://ftp.symantec.com/misc/tools/mactools/MigrateSubscription.zip

 




Article URL http://www.symantec.com/docs/TECH138051


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