Enterprise Vault Admin Service stops unexpectedly when installed on SharePoint Server with Backup Exec Remote Agent

Article:TECH138228  |  Created: 2010-08-23  |  Updated: 2013-06-04  |  Article URL http://www.symantec.com/docs/TECH138228
Article Type
Technical Solution


Issue



Enterprise Vault Admin Service stops unexpectedly when installed with BEWS RAWS on SPS server


Error



Event ID 7034 Enterprise Vault Admin Service stops unexpectedly


Environment



Win2008r2x64

Win2008x64


Cause



EV Admin Service is supposed to generate an XML overview of the EV environment when connections are made on port 136 to facilitate Backup Exec backups of entire EV environment. However, when the EV Admin service is installed on an SPS server it doesn't appear to respond properly to these requests to enumerate the entire environment and crashes.

The unexpected nature of this problem can mean it is difficult to predict the failures.   To prove that it is the connection on port 136 which triggers the crash, the following command can be used:

Sc control EnterpriseVaultAdminService 136


Solution



This issue has been addressed as part of the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782


Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787 


Supplemental Materials

SourceETrack
Value2073751


Article URL http://www.symantec.com/docs/TECH138228


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