BUG REPORT: When IPv6 (Internet Protocol version 6) is enabled, NetBackup daemons will not start after upgrading to 7.0.1.

Article:TECH138254  |  Created: 2010-08-23  |  Updated: 2012-07-27  |  Article URL http://www.symantec.com/docs/TECH138254
Article Type
Technical Solution


Issue



Overview:
When IPv6 (Internet Protocol version 6) is enabled, NetBackup daemons will not start after upgrading to 7.0.1.

Symptoms will vary, as various NetBackup processes/daemons (such as vnetd and bpcd) will not stay up.

This affects all supported Unix and Windows platforms.


Error



bpcd and/or vnetd logging may show messages as below.

07:28:07.653 [23437] <16> daemon_startup_listeners: registering service bpcd with pbx failed: 47
07:28:07.653 [23437] <2> daemon_startup_listeners: Continuing despite PBX registration error: 21
07:28:07.653 [23437] <2> daemon_resource_checker: last_brk = (nil), new_brk = 0x18d00000
07:28:07.653 [23437] <2> daemon_resource_checker: last max_fd = 0, new_fd = 8


Environment



 IPv6 (Internet Protocol version 6) 


Cause



:
Remove/Disable the IPv6 protocol.

 

 
Workaround

 

Totally disable use of IPv6 on the NBU server-
To disable IPv6 components, follow these steps:
1.       Click Start
Collapse this imageExpand this imagetype regedit in the RUN box, and then click OK.
2.       In Registry Editor, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\
3.       Double-click DisabledComponents to modify the DisabledComponents entry.

Note If the DisabledComponents entry is unavailable, you must create it. To do this, follow these steps:
a.       In the Edit menu, point to New, and then click DWORD (32-bit) Value.
b.       Type DisabledComponents, and then press ENTER.
c.       Double-click DisabledComponents.
4.       Type any one of the following values to configure the IPv6 protocol, and then click OK:
 .        Type 0 to enable all IPv6 components.

Note The value "0" is the default setting.
 Type 0xffffffff to disable all IPv6 components, except the IPv6 loopback interface.
This value also configures Windows to use Internet Protocol version 4 (IPv4) instead of IPv6 in
prefix policies.
Then reboot the NBU server for that change to take affect.

A fix for this issue has been posted for NetBackup 7.0.1 is attached to this document:

Symantec Bug ID: 2111493
Version:  NetBackup_7.0.1  

Installation Location:  Issue applies to Master,Media, and Client

Fixes Included:  

(ET2111493) When IPv6 protocol is enabled, NetBackup daemons will not start after upgrading to 7.0.1.
http://entsupport.symantec.com/docs/358348   

Note:  This package is intended to address a specific condition or issue within an environment which meets the criteria documented above.  DO NOT install this package if your environment is not experiencing the specific issue or does not match the criteria in which the issue could occur.

Installation Instructions:  
Please follow the EEB Installer instructions available on   http://entsupport.symantec.com/docs/313221 

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.2111493.1.freebsd6.0                FreeBSD Installation
eebinstaller.2111493.1.hp11.11                   HP-11.11 Installation
eebinstaller.2111493.1.hpia11.31                HP-IA64 Installation
eebinstaller.2111493.1.linuxR_x86_2.6        x64/x86 RedHat Enterprise Linux Installation
eebinstaller.2111493.1.linuxR_IA64_2.6       IA64 RedHat Enterprise Linux Installation
eebinstaller.2111493.1.linuxS_x86_2.6        x64/x86 SuSE Linux Enterprise Installation
eebinstaller.2111493.1.linuxS_IA64_2.6.16   IA64 SuSE Linux Enterprise Installation
eebinstaller.2111493.1.macOS10_5            Mac OS Installation
eebinstaller.2111493.1.plinuxR_2.6             Power RedHat Enterprise Linux Installation
eebinstaller.2111493.1.plinuxS_2.6             Power SuSE Linux Enterprise Installation
eebinstaller.2111493.1.solaris9                   Solaris SPARC Installation
eebinstaller.2111493.1.solaris10                 Solaris 10 SPARC Installation
eebinstaller.2111493.1.solaris_x86_10_64        Solaris 10 x86/x64 Installation
eebinstaller.2111493.1.rs6000_53                AIX Installation
eebinstaller.2111493.1.AMD64.exe -              Windows x64
eebinstaller.2111493.1.IA64.exe -               Windows IA64
eebinstaller.2111493.1.x86.exe -                Windows x86

Deliverables:
--
/opt/VRTSpbx/bin/pbx_exchange
\VERITAS\VxPBX\bin\pbx_exchange.exe


File checksum:
--
3502987757 180224 AMD64/pbx_exchange.exe
1077743187 175578 freebsd6.0/pbx_exchange
159382210 882640 hpia64/pbx_exchange
2257425397 463600 hpia64/versioninfo
159382210 882640 hpia11.31/pbx_exchange
2257425397 463600 hpia11.31/versioninfo
2171905088 1235384 hp_ux/pbx_exchange
2375869427 689664 IA64/pbx_exchange.exe
2987464707 302475 linuxR_ia64_2.6/pbx_exchange
2162176972 191086 linuxR_x86/pbx_exchange
472758588 325535 linuxS_ia64_2.6/pbx_exchange
486608827 182059 linuxS_x86/pbx_exchange
2065917202 344908 macosx10_5/pbx_exchange
1846723403 215421 plinuxR_2.6/pbx_exchange
2151782018 292865 plinuxS_2.6/pbx_exchange
3901040546 548910 rs6000/pbx_exchange
594987266 352056 solaris/pbx_exchange
2189977338 408632 solaris_x86/pbx_exchange
3502987757 180224 x86/pbx_exchange.exe
195398984 211844 zlinuxR/pbx_exchange
824566647 237279 zlinuxS/pbx_exchange
824566647 237279 zlinuxS_2.6/pbx_exchange
594987266 352056 solaris10/pbx_exchange
2189977338 408632 solaris_x86_10_64/pbx_exchange
195398984 211844 zlinuxR_2.6/pbx_exchange
2171905088 1235384 hp11.11/pbx_exchange
2162176972 191086 linuxR_x86_2.6/pbx_exchange
486608827 182059 linuxS_x86_2.6.16/pbx_exchange
988788786 38342 linuxS_x86_2.6.16/versioninfo
3901040546 548910 rs6000_53/pbx_exchange
594987266 352056 solaris9/pbx_exchange
988788786 38342 linuxS_x86_2.6/versioninfo


Recommended service state:  

Stop the NetBackup and PBX services/processes before installing




Solution




Formal Resolution
:
The formal resolution for this issue (Etrack 2111493) is scheduled to be included in a forthcoming NetBackup release.

Please visit the following link for download and readme information on releases as they become available:
http://www.symantec.com/business/support/overview.jsp?pid=15143


Attachments

NB_7.0.1_ET2111493_1_358342.zip is a NetBackup 7.0.1 Hotfix for all platforms.
NB_7.0.1_ET2111493_1.zip (4.4 MBytes)

Supplemental Materials

SourceETrack
Value2111493


Article URL http://www.symantec.com/docs/TECH138254


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