BUG REPORT: DSSU duplications fail after upgrading a Windows master server to 7.0.1. Image Cleanup completes (Status 0) but is not expiring images.

Article:TECH138266  |  Created: 2010-08-23  |  Updated: 2010-12-03  |  Article URL http://www.symantec.com/docs/TECH138266
Article Type
Technical Solution


Duplications fail with Status 191/44/213 after upgrading a Windows Master Server to 7.0.1. Image Cleanup completes (Status 0) but is not cleaning images.


bpdbm log will display the following sequence of messages:

12:47:28.863 [10364.10564] <4> bpdbm: Call to OpenProcess failed.
12:47:28.863 [10364.10564] <2> logconnections: BPDBM ACCEPT FROM TO fd = 844

12:47:28.863 [10364.10564] <2> image_db: Q_IMAGE_FORK_LOCK_DBM
12:47:28.878 [10364.10564] <4> fork_lock_dbm: Starting to monitor copy
12:47:28.878 [10364.10564] <4> IsParentBpdbmDead: Unable to obtain handle to
parent process.
12:47:28.894 [10364.10564] <8> fork_lock_dbm: Finished monitoring copy because
parent bpdbm process died.
12:47:28.894 [10364.10564] <2> process_request: request complete: exit status
150 termination requested by administrator; query type: 110


Formal Resolution:

A hotfix for this issue for NetBackup 7.0.1 can be found attached to this document and should be installed on the NetBackup master server.

The formal resolution for this issue (Etrack 2106924) is scheduled to be included in the following release:
NetBackup Enterprise Server 7.1.

When NetBackup 7.1 is available, please visit the following link for download and readme information:



 Symantec Bug ID: 2106924
Version:  NetBackup_7.0.1  

Installation Location:  Master Server

Fixes Included:  

(ET2106924)DSSU duplications fail after upgrading a Windows master server to 7.0.1. Image Cleanup completes (Status 0) but is not expiring images.

Note:  This package is intended to address a specific condition or issue within an environment which meets the criteria documented above.  DO NOT install this package if your environment is not experiencing the specific issue or does not match the criteria in which the issue could occur.

Installation Instructions:  
Please follow the EEB Installer instructions available on  http://support.veritas.com/docs/313221

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.2106924.5.x86.exe                 Windows x86 Installation
eebinstaller.2106924.5.AMD64.exe            Windows x64 Installation


File checksum:
2549364670 1749504 AMD64/bpdbm.exe
1182812259 1253376 x86/bpdbm.exe

Recommended service state:  

Stop NetBackup Services on the Master server before applying.


NB_7.0.1_ET2106924_5_358341.zip is a NetBackup 7.0.1 Hotfix for Windows Master Servers
NB_7.0.1_ET2106924_5.zip (1 MBytes)

Supplemental Materials



Article URL http://www.symantec.com/docs/TECH138266

Terms of use for this information are found in Legal Notices