BUG REPORT: DSSU duplications fail after upgrading a Windows master server to 7.0.1. Image Cleanup completes (Status 0) but is not expiring images.

Article:TECH138266  |  Created: 2010-08-23  |  Updated: 2010-12-03  |  Article URL http://www.symantec.com/docs/TECH138266
Article Type
Technical Solution


Issue



Duplications fail with Status 191/44/213 after upgrading a Windows Master Server to 7.0.1. Image Cleanup completes (Status 0) but is not cleaning images.


Error



bpdbm log will display the following sequence of messages:

12:47:28.863 [10364.10564] <4> bpdbm: Call to OpenProcess failed.
12:47:28.863 [10364.10564] <2> logconnections: BPDBM ACCEPT FROM
169.254.250.221.58786 TO 169.254.250.221.1556 fd = 844

12:47:28.863 [10364.10564] <2> image_db: Q_IMAGE_FORK_LOCK_DBM
12:47:28.878 [10364.10564] <4> fork_lock_dbm: Starting to monitor copy
12:47:28.878 [10364.10564] <4> IsParentBpdbmDead: Unable to obtain handle to
parent process.
12:47:28.894 [10364.10564] <8> fork_lock_dbm: Finished monitoring copy because
parent bpdbm process died.
12:47:28.894 [10364.10564] <2> process_request: request complete: exit status
150 termination requested by administrator; query type: 110


Cause



Formal Resolution:

A hotfix for this issue for NetBackup 7.0.1 can be found attached to this document and should be installed on the NetBackup master server.


The formal resolution for this issue (Etrack 2106924) is scheduled to be included in the following release:
NetBackup Enterprise Server 7.1.

 
When NetBackup 7.1 is available, please visit the following link for download and readme information:
http://www.symantec.com/business/support/overview.jsp?pid=15143
 


Solution



 

 Symantec Bug ID: 2106924
Version:  NetBackup_7.0.1  

Installation Location:  Master Server

Fixes Included:  

(ET2106924)DSSU duplications fail after upgrading a Windows master server to 7.0.1. Image Cleanup completes (Status 0) but is not expiring images.
 http://support.veritas.com/docs/358346  


Note:  This package is intended to address a specific condition or issue within an environment which meets the criteria documented above.  DO NOT install this package if your environment is not experiencing the specific issue or does not match the criteria in which the issue could occur.

Installation Instructions:  
Please follow the EEB Installer instructions available on  http://support.veritas.com/docs/313221

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.2106924.5.x86.exe                 Windows x86 Installation
eebinstaller.2106924.5.AMD64.exe            Windows x64 Installation

Deliverables:
--
\VERITAS\NetBackup\bin\bpdbm.exe


File checksum:
--
2549364670 1749504 AMD64/bpdbm.exe
1182812259 1253376 x86/bpdbm.exe


Recommended service state:  

Stop NetBackup Services on the Master server before applying.


Attachments

NB_7.0.1_ET2106924_5_358341.zip is a NetBackup 7.0.1 Hotfix for Windows Master Servers
NB_7.0.1_ET2106924_5.zip (1 MBytes)

Supplemental Materials

Value2106924

SourceETrack
Value2106924


Article URL http://www.symantec.com/docs/TECH138266


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