Symantec Endpoint Protection: Risk event notification is sent repeatedly for a non-existent location on Macintosh client.

Article:TECH138268  |  Created: 2010-08-23  |  Updated: 2012-08-09  |  Article URL http://www.symantec.com/docs/TECH138268
Article Type
Technical Solution


Subject

Issue



An email alert is repeatedly sent referencing a virus detection event on a Mac client. The alerts may be identical, except for the database insert time, or they may reference different threats and file locations. The log screen in the SEP client on the Macintosh is empty and the file or path does not exist on the client.


Cause



Most likely a corrupt log file. OS X may have been upgraded while SEP was installed, which is not recommended.


Solution



Uninstall and reinstall SEP on the affected Macintosh.


Supplemental Materials

SourceETrack
Value2129438


Article URL http://www.symantec.com/docs/TECH138268


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