The error message: "The software evaluation period has expired" is received when entering a license number into an evaluation installation of Backup Exec (tm) for Windows Servers (BEWS)

Article:TECH138377  |  Created: 2010-08-24  |  Updated: 2012-08-26  |  Article URL http://www.symantec.com/docs/TECH138377
Article Type
Technical Solution

Subject

Issue



The error message: "The software evaluation period has expired" is received when entering a license number into an evaluation installation of Backup Exec (tm) for Windows Servers (BEWS)

Error



Exact Error Message
Error A000081ce : The software evaluation period has expired


Environment



 

Windows 2008

Standard Server, Enterprise Server

Windows Server 2003

Windows 2000

Advanced Server, Server
Windows XP

Pro 5.1, Pro 5.1 SP1
Enterprise Server, Standard Server

Backup Exec 11d, 12.0, 12.5,  2010

 

 

 


Cause



A Splash screen showing the EVAL version will be displayed during the launch of Backup Exec (Figure 1)

 

This issue is usually encountered when Backup Exec is registered from an evaluation installation


Solution



To correct this issue, attempt to remove and then re-enter the serial numbers per the following steps:

1. Launch Backup Exec for Windows Servers
2. From the Tools menu, click Install Options and License keys on this Media Server (Figure 2)

 


3. After ensuring all license numbers are recorded elsewhere, remove all license numbers listed under "Existing License numbers" (Figure 3)

 

4. Re-enter all License keys again
5. All of the appropriate options will be selected automatically, depending on the license numbers that were provided. Click Next.
8. Click Install on the Backup Exec installation review screen

After the installation completes, Backup Exec will now be registered properly and will no longer display the error message.

 


Supplemental Materials

SourceETrack
ValueA000081ce
Description

The software evaluation period has expired


Legacy ID



262180


Article URL http://www.symantec.com/docs/TECH138377


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