Summary

This hotfix contains a recommended fix for Backup Exec.

Affected versions

Backup Exec 12.0 revision 1364 32 bit Media Servers
Backup Exec 12.0 revision 1364 x64 bit Media Servers
Backup Exec 12.0 revision 1364 32 bit Remote Agents for Windows Servers
Backup Exec 12.0 revision 1364 x64 bit Remote Agents for Windows Servers

Prerequisites

- Before installing this hotfix, Service Pack 5 must be installed. Service Pack 5 can be obtained here: www.symantec.com/docs/TECH138210

- Administrative privileges are required to install this hotfix.

Post requisites

- A full backup is recommended after installing this hotfix.

- The IDR recovery media (the ISO created through the IDR Wizard) needs to be recreated after installing this hotfix.

- Remote Agent for Windows Servers will need to be updated after installing this hotfix.

Download links

For 32bit Media Servers: www.symantec.com/docs/TECH138506

For x64bit Media Servers: www.symantec.com/docs/TECH138508

Issue(s) resolved

- Restore of individual email messages from Granular Recovery Technology (GRT) enabled Exchange Information Store backup sets on tape fails with the error "Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again"

www.symantec.com/docs/TECH135152

Installation Guide

This installation guide contains general information for installing Backup Exec product updates as well as special instructions for configurations including CPS, Remote Agents for Windows Servers, Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS), Clustered Backup Exec, Shared Storage (SSO) installations, Central Admin Servers (CASO) installations, and SAP/R3 Oracle Agents. www.symantec.com/docs/TECH58186

Uninstalling this hotfix

This hotfix can be uninstalled.  For steps on how to uninstall a Backup Exec hotfix, refer to this technote www.symantec.com/docs/TECH58187 

File Information

The date and times listed below are in Coordinated Universal Time (UTC).  When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Backup Exec 32bit Media Servers <and Remote Administrator consoles>

Under "C:\Program Files\Symantec\Backup Exec\" (By default)

Backup Exec x64bit Media Servers <and Remote Administrator consoles>

Under "C:\Program Files\Symantec\Backup Exec\" (By default)

Backup Exec 32bit Remote Agents for Windows Servers (1)

Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

Backup Exec x64bit Remote Agents for Windows Servers (1)

Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)