Invalidate "Original Message Class" cause Storage archive process to restarting for the Journal archive

Article:TECH138532  |  Created: 2010-08-26  |  Updated: 2014-12-16  |  Article URL
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Technical Solution


When journal archiving the message that EV determines to have an invalid "Original Message Class" then Storage Archive process will restart during attempt to archive the message.


Type:  Warning
Event:  6654
Category: Storage Server
Computer: EVServer01

Description: Storage Archive Server (1)  -  Restarting failed process
PID: 8836
Exit Code: <0xc0000417>
The process has failed abnormally and will be restarted automatically

12551 10:09:05.393 [4460] (StorageArchive) <6564> EV:M Original Message Class found: (null)


This issue has been addressed as part of the following release:

Enterprise Vault 9.0.1 - Release Details 

Supplemental Materials


Storage archive process constantly restarting resulting in a build up of messages in the Journal mailbox

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