Invalidate "Original Message Class" cause Storage archive process to restarting for the Journal archive

Article:TECH138532  |  Created: 2010-08-26  |  Updated: 2014-12-16  |  Article URL http://www.symantec.com/docs/TECH138532
Article Type
Technical Solution


Issue



When journal archiving the message that EV determines to have an invalid "Original Message Class" then Storage Archive process will restart during attempt to archive the message.


Error



Type:  Warning
Event:  6654
Category: Storage Server
Computer: EVServer01

Description: Storage Archive Server (1)  -  Restarting failed process
PID: 8836
Exit Code: <0xc0000417>
The process has failed abnormally and will be restarted automatically


12551 10:09:05.393 [4460] (StorageArchive) <6564> EV:M Original Message Class found: (null)


Solution



This issue has been addressed as part of the following release:


Enterprise Vault 9.0.1 - Release Details
http://www.symantec.com/docs/TECH140373 


Supplemental Materials

SourceETrack
Value2085909
Description

Storage archive process constantly restarting resulting in a build up of messages in the Journal mailbox



Article URL http://www.symantec.com/docs/TECH138532


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