Backup exec 2010 installation window disappears and event viewer shows event ID 1000

Article:TECH138547  |  Created: 2010-08-26  |  Updated: 2011-07-13  |  Article URL http://www.symantec.com/docs/TECH138547
Article Type
Technical Solution


Environment

Issue



Backup exec 2010 installation window disappears and event viewer shows event ID 1000

 


Error



Log Name      : Application
Source        : Application Error
Event ID      : 1000
Task Category : (100)
Level         : Error
Description   :
Faulting application _Setup.exe, version 13.0.173.506, time stamp 0x4be18ae7, faulting module KERNEL32.dll, version 6.0.6001.18215, time stamp 0x4995354a, exception code 0xe0434f4d, fault offset 0x000000000002619d, process id 0x%9, application start time 0x%10.


Cause



The error occurs by Microsoft .Net framework 3.5 when installation is corrupt or not happaned properly.


Solution



Please perform repair install on Microsoft .Net framework 3.5
1. Install DotNetfxx35.exe from installation CD or folder "X:\BE\WinNT\Install\DotNetFx" (Where "X" is the Installation disc or Installation folder)
 
2. Reboot the server if prompted.
 
3. Attempt to install Backup Exec 2010 (Run Browser.exe / Setup.exe from installation disc).

Supplemental Materials

SourceEvent ID
Value1000
Description

Faulting application _Setup.exe, version 13.0.173.506, time stamp 0x4be18ae7, faulting module KERNEL32.dll, version 6.0.6001.18215, time stamp 0x4995354a, exception code 0xe0434f4d, fault offset 0x000000000002619d, process id 0x%9, application start time 0x%10.



Article URL http://www.symantec.com/docs/TECH138547


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