Upon BMR recovery of a Windows 2008 SP2 client using NetBackup Bare Metal Restore 7.0.1, a blank screen appears, and server cannot be accessed

Article:TECH138713  |  Created: 2010-08-30  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH138713
Article Type
Technical Solution


Environment

Issue



After successful recovery of a Windows 2008 SP2 client, the Windows banner appears, eventually  drops to a blank screen. Within the blank (black) screen the mouse becomes visible but with no logon options. Multiple reboots or resets of the client will still give the same results.


Error



No error, a blank screen appears.


Environment



Client NBU-BMR  7.0.1 Windows 2008 SP2


Cause



This behavior is due to BMR not properly copying in place on the client, a successfully restored system file required for the operating system to completely come online.


Solution



If this issue is experienced, please contact Symantec technical support, referencing this document ID and Etrack 2143165 to obtain a fix for this issue.


Supplemental Materials

SourceETrack
Value2065894
Description

Recovery of 2008 SP2 Enterprise leads to blank screen upon completion



Article URL http://www.symantec.com/docs/TECH138713


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