Applying legal holds causes StorageOnlineOpns process to consume excessive amounts of memory

Article:TECH138902  |  Created: 2010-09-01  |  Updated: 2013-06-05  |  Article URL http://www.symantec.com/docs/TECH138902
Article Type
Technical Solution

Product(s)

Environment

Issue



Applying large quantities of legal holds simultaneously will cause the StorageOnlineOpns process to consume memory until the Enterprise Vault services become unresponsive.


Solution



Workaround:

Regulate the quantity of legal holds being applied at any one instance in order to control the memory leak.
Scenario:
- As legal holds are being applied, the StorageOnlineOpns will consume memory and will continue to consume additional memory until the legal hold work for the case is complete; at which time the StorageOnlineOpns process is terminated and the memory released back to the application pool.  Legal holds for the next case can be applied.  These steps are to be repeated until all cases requiring legal holds have been completed.



This issue has been addressed as part of the following release:

 


Hotfix for Enterprise Vault 9.0, Virtual Vault synchronization, Legal Holds and Retrieval of MSG files
http://www.symantec.com/docs/TECH144216

Enterprise Vault 9.0.1 - Release Details
http://www.symantec.com/docs/TECH140373

Enterprise Vault 10.0 - Release Details
http://www.symantec.com/docs/TECH141422


Supplemental Materials

SourceETrack
Value2128632
Description

StorageOnlineOpns memory leak



Article URL http://www.symantec.com/docs/TECH138902


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