SEPM fails to retrieve latest Antivirus/Antispyware signatures from an internal LiveUpdate Administrator 2.x server

Article:TECH138929  |  Created: 2010-09-01  |  Updated: 2011-02-10  |  Article URL
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Technical Solution



We have setup an internal LiveUpdate Administrator 2.x server to distribute signatures within an internal network. In SEP, we have configured the Symantec Endpoint Protection Manager (SEPM) to retrieve content from this internal LUA 2.x server's Distribution Center. When looking at the Log.LiveUpdate, we can confirm the SEPM connects properly to the LUA 2.x server via HTTP and downloads the Minitri.flg file as expected. However, at the end of the session, the log states that all products are up-to-date, yet the Antivirus/Antispyware definitions do not get updated on the Manager.


In Log.Liveupdate, you may see errors stating "HttpSendRequest (status 404): Request failed - File does not exist on the server."


Upon initial setup of LiveUpdate Administrator 2.x, the catalog does not contain all information regarding available updates for Symantec Endpoint Protection 11.


Update the product catalog on the LiveUpdate Administrator 2.x

Login to the LiveUpdate Administrator console and select Configure. Under the "My Symantec Products" page you will find a link to "Update Symantec Product Catalog." Click on this link to update the SPC. There will be no progress bar however, after a short time, you should see a message on the page acknowledging that the catalog has been updated.

Update available content

After you have updated the catalog, configure LUA 2.x to periodically download the desired SEP components.  You may also choose to run a manual download session on LUA.

The article "LiveUpdate Administrator 2.x: What product selections are needed for specific versions of Symantec Endpoint Protection?" can help administrators confirm that the correct SEP product components are selected for their environment.  Note that SEPMs which have been patched for a specific issue will require "v2" definitions from the LUA 2.x server.

Update the distributions in LUA

Once available, you may also have to edit the various distributions and remove/re-install Symantec Endpoint Protection in the Product List, as these distributions will not reflect the newly available content. For more information on configuring distributions please refer to the LiveUpdate Administrator 2.x User Guide.

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