The selected item could not be restored.

Article:TECH139131  |  Created: 2010-09-03  |  Updated: 2014-08-17  |  Article URL http://www.symantec.com/docs/TECH139131
Article Type
Technical Solution

Product(s)

Issue



When a user tries to restore an Archived Email using the “Restore from Vault” EV toolbar icon from a client workstation it generates following error:

 

 

 

The selected item could not be restored.

 

 

 

Clicking the Details button shows the additional error information:

 

 

 

Enterprise Vault is not running at the moment, so none of the Enterprise Vault functionality is available. If the problem persists please contact your Enterprise Vault Administrator.

 

 

 

Also, if the user tries to Archive an Email using the “Store In Vault” EV toolbar icon from a client workstation itwill generate the following Error:

An error occurred while processing the selected item.

Clicking the Details button shows the added error information.

Error Description:
0x800706BA : The RPC server is unavailable.

 


Solution



Verify DCOM is Enabled on the Client Machine.

1.    Go to Start / Run then execute “dcomcnfg” .

2.    Expand “Console RootàComponent ServicesàComputers”.

3.    Right Click on “My Computer” and Select “Properties”.

4.    Select “Default Properties” Tab.

5.   Verify the Check Mark in front of option “Enable Distributed COM on this computer” is selected.



 

Enable the Permission to “Everyone” in “Access Permissions” and “Launch and Activation Permissions”.

1.    Go to Start / Run then execute “dcomcnfg” .

2.    Expand “Console RootàComponent ServicesàComputers”.

3.    Right Click on “My Computer” and Select “Properties”.

4.   Select “COM Security” Tab.

5. Click on “Edit Limits” under the “Access Permissions” .

6. Select the “Everyone” and set the permissions to Allow on all options.


 

 

  8. Click on “Edit Limits” under the “Launch and Activation Permissions”

  9. Select the “Everyone” and set the permissions to Allow on all options.


 

 11. Then Close Outlook and Reopen it.

 12. Then try to “Restore” or “Archive” the Email once again




Article URL http://www.symantec.com/docs/TECH139131


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