Installation of Remote Agent for Macintosh Servers (RAMS) fails with error: "Not Supported"

Article:TECH139145  |  Created: 2010-09-03  |  Updated: 2012-04-09  |  Article URL http://www.symantec.com/docs/TECH139145
Article Type
Technical Solution


Issue



Installation of Remote Agent for Macintosh Servers (RAMS) fails with error Not Supported


Error



When running the installrams file to install the Remote Agent for Macintosh Servers (RAMS) it returns Not Supported.


Environment



Mac OS X 10.6 running in 64-bit mode


Cause



The Remote Agent for Macintosh Servers (RAMS) installrams file install script checks for x86 and if it doesn't find it due to the server running in 64-bit mode


Solution



First, verify you are 'root' and not an equivilant account. One fool proof way is to type this from the command line:

      su  -  root

Now , try runnning the installer again.  If you still get the Unsupported message, the proceed through the remainder of this tech note.

Check the OS version and if the server is running in 32-bit mode or 64-bit mode by going to About This Mac…, click More Info, then click on Software. In 64-bit mode there will be a Yes next to 64-bit Kernel and Extensions.

To boot the machine in 32-bit mode get into a Terminal and then type

sudo systemsetup -setkernelbootarchitecture i386

Hit Enter and you should get the message changes to kernel architecture have been saved.

Reboot the server, verify it is running in 32-bit mode by going to About This Mac... and proceed to install RAMS. Once it installs successfully, to boot it back in 64-bit mode type

sudo systemsetup -setkernelbootarchitecture x86_64

After hitting Enter you should get the changes to kernel architecture have been saved again.

RAMS can run either in 32-bit mode or 64-bit mode.





Article URL http://www.symantec.com/docs/TECH139145


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