SEP client is not able to communicate with SEPM

Article:TECH139251  |  Created: 2010-09-06  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH139251
Article Type
Technical Solution


Environment

Issue



SEP client doesn't register to SEPM, while it could ping, telnet to 8014 of SEPM.


Error



*Sylink.log
<Start>Unable to create Session with 'User Proxy' settings - Proxy Server: Error Code: 87
<Start>Unable to create Session with 'No Proxies' settings - Error Code: 87

AH: (InetWaiting) time out. Timeout period: 30000
Throw Internet Exception, Error Code=4294967287;Internet Session Timeout
 


Environment



OS: Windows 2003 Server R2

SEP: 11.0.4204.75

There is no proxy server, no ISA script,


Cause



smc.exe is using an inactive connection to do HTTP communication


Solution



Delete the inactive connection in IE->Propertie->Connection




Article URL http://www.symantec.com/docs/TECH139251


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