Error accessing reports from the HP Client Manager Solution console

Article:TECH13927

Created: 2006-05-15

Updated: 2007-03-27

Article URL http://www.symantec.com/docs/TECH13927

Article Type
Technical Solution

Languages

Problem

The problem is that after upgrading the server to HP Client Manager Solution 6.1 SP1 (6.1.1119), when I go to the HP Client Manager Solution console and when I try to click in the menu on View detailed HP client inventory reports or View detailed HP SoftPaq delivery reports or View HP hardware health reports or View HP Instant Support Diagnostics reports, I get the following error message:

Altiris Notification Server Error

The following error occurred on the page 'ItemListView.aspx':

Object reference not set to an instance of an object.

Exception Trace:

System.NullReferenceException: Object reference not set to an instance of an object.
   at Altiris.NS.UI.ItemListView.Page_Load(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain()
More details can be found in the Altiris Notification Server Log.
The Server log file indicates :

May 12 18:23:12  E
Unhandled exception.
Type=System.NullReferenceException Msg=Object reference not set to an instance of an object.
StackTrace= at Altiris.NS.UI.ItemListView.Page_Load (Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain()
global.asax
AltirisNativeHelper.dll
w3wp.exe (2568)
3124

Environment

HP Client Manager Solution 6.1.1119
Notification Server 6.0.6074 SP3

Reproduced on Windows 2003 SP1 German
Notification Server 6.0 SP3 and HP Client Manager Solution 6.1.1119

Cause

There seems to be a missing report pack.

Solution

Try installing the attached report pack.

Note: Be sure to make a backup of any important or relevant data.

Attachments

Altiris_ReportHPClientManager_6_1.exe (849 kBytes)

Legacy ID

22657