LiveUpdate exit code LU1801 is seen repeatedly in the log.liveupdate

Article:TECH139361  |  Created: 2010-09-07  |  Updated: 2011-04-04  |  Article URL http://www.symantec.com/docs/TECH139361
Article Type
Technical Solution


Subject

Issue



Symantec Endpoint Protection Manager (SEPM) fails to run LiveUpdate and definitions are consequently out of date.


Error



The LiveUpdate session exited with a return code of 1801, error message "The user canceled the LiveUpdate session"
 


Environment



Symantec Endpoint Protection Manager 11.0 RU5

Windows Server 2003 SP2


Cause



LiveUpdate or related SEPM components are corrupt.


Solution



1. Repair SEPM from the Control Panel, Add/Remove Programs.

2. Uninstall and reinstall Liveupdate.

3. At a Windows command prompt, run "lucatalog -cleanup" and then run "lucatalog -update".




Article URL http://www.symantec.com/docs/TECH139361


Terms of use for this information are found in Legal Notices