Return code: 1024 received when trying to add 2008 host to VOM

Article:TECH139412  |  Created: 2010-09-08  |  Updated: 2011-03-07  |  Article URL http://www.symantec.com/docs/TECH139412
Article Type
Technical Solution



Issue



Unable to add 2008 host to VOM.


Error



Add Host Log

------------

Started [08/30/2010 10:57:22]

 

[08/30/2010 10:57:22] Performing pre-config checks

[08/30/2010 10:57:22] Executing: "C:\Program Files\Veritas\VRTSsfmh\bin\xdbadm.exe" -g -u HABDBSYNC -o "C:\ProgramData\Symantec\VRTSsfmcs\.odbc.ini" --database SFMdb3 --conf "C:\ProgramData\Symantec\VRTSsfmcs\conf"

[08/30/2010 10:57:22] Executing: "C:\Program Files\Veritas\VRTSsfmh\bin\xdbadm.exe" -g -u HABDBSYNC -o "C:\ProgramData\Symantec\VRTSsfmcs\.odbc.ini" --database SFMdb3 --conf "C:\ProgramData\Symantec\VRTSsfmcs\conf"

[08/30/2010 10:57:22] Checking input parameters

[08/30/2010 10:57:22] Contacting <HOST>

[08/30/2010 10:57:22] Executing: "C:\Program Files\Veritas\VRTSsfmh\bin\xprtlc.exe" -u nobody -l https://<HOST>:5634/world/getvitals

[08/30/2010 10:57:32] Output:

[08/30/2010 10:57:32] Return code: 1024

[08/30/2010 10:57:32] Could not contact host <HOST>


Environment



Server 2008


Cause



 

VRTSsfmh package is missing from 2k8 Pkgs folder.


Solution



Manually install the Managed host package.

1.       Go to http://go.symantec.com/vom
2.       Click on the Download Now button
3.       Accept the agreement and login with your account.
4.       Download the Managed Host file that matches your operating system.
5.       Install the package on the host and perform the Add Host operation in VOM



Article URL http://www.symantec.com/docs/TECH139412


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