Error 3 "Could not communicate with network server" 404 file

Article:TECH13945  |  Created: 2006-05-16  |  Updated: 2007-04-30  |  Article URL http://www.symantec.com/docs/TECH13945
Article Type
Technical Solution


Issue



Error 3 "Could not communicate with network server" 404.

Environment



 


Cause



This error occurs when you are trying to connect to a Web site using a WebDeploy install. This error is caused by one or more of the following:
  • Incorrect.
  • Blank username icorrect.
  • Blank password host address not pointing to where the files are located on the Web server.
  • Directory not pointing to the correct location of where the files are located.
  • Domain Authentication is needed to go to your Web location.

Solution



Some Web servers require a Username in order to download files. Make sure that the Username field is correctly filled in. If no username is required, enter Anonymous. Some Web servers require a password in order to download files. Make sure that the Password field is correctly filled in. If no password is required, enter Guest.

The Host Address is the field that contains the URL, such as www.wisesolutions.com. This should point to the Web site where the server is located.

The Directory is the field that holds the value of where the files are located in the directory following the URL address.

The Web Deploy process does not support Domain Authentication. It will only support Basic Authentication, so a change to access the Web location must be made.

Web locations are case sensitive and should always be in lower case. When uploading these files to your server location, you should use the distribute button in Wise, and we will upload the files in the lower case required by Web servers. The location for the upload directory is specified when uploading via FTP from the Distribute Wizard. This upload directory should match the same URL and directory information as specified in the WebDeploy settings.

When trouble shooting and to make sure that you have the correct information stored in the WebDeploy settings, you should be able to take the Host Address and the Directory field, and append them together to arrive at the location on your Web server, as to where the files are located.


Legacy ID



22725


Article URL http://www.symantec.com/docs/TECH13945


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