Export Audit Shows Zero (0) Conversations Exported After Purging for Direct Enterprise Vault (EV) Export
| Article:TECH139455 | | | Created: 2010-09-09 | | | Updated: 2011-05-11 | | | Article URL http://www.symantec.com/docs/TECH139455 |
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Problem
IM Manager is configured to automatically purge messages after exporting to EV. Each night after exporting IM conversations to EV there is an additional unexpected entry in the export history showing zero conversations exported.
The following is an example:
|
Operation Date |
Messages Details |
Completion History |
Execution Result |
|
|
09/07/2010 02:50:57 |
Exported Conversations: 0 |
100% |
No Error |
|
|
09/07/2010 01:58:55 |
Exported Conversations: 112 |
100% |
No Error |
|
|
09/06/2010 01:55:20 |
Exported Conversations: 0 |
100% |
No Error |
|
|
09/06/2010 01:55:11 |
Exported Conversations: 27 |
100% |
No Error |
|
Conditions
- Export job is created as an integrated EV export job.
1. Open the IM Manager Administration Console.
2. Click on Administration tab.
3. Click on Configuration > Export.
4. Click the Edit hyperlink for the EV export job.
If there is an EV Directory DNS Alias textbox then the export job is an integrated EV export job.
- Export job configured to purge after export.
1. Open the IM Manager Administration Console.
2. Click on Administration tab.
3. Click on Configuration|Export.
4. Click on the edit hyperlink for the EV export job.
5. If the checkbox next to Purge archived Messages Greater than is checked then this condition is met.
· The Windows Application Event Log shows a purge message sequence immediately after the export.
The following shows an example:
Information 9/8/2010 6:11 IMLogicAdminService 115 None The time taken for the bulk/nightly export = 75 minutes
Information 9/8/2010 6:11 IMLogicAdminService 115 None IM Manager Archiving task has finished for account IMM2EV-BULK2.
Information 9/8/2010 6:11 IMLogicAdminService 115 None Successfully Purged conversations dated from 00:00:00 Mar. 18, 2005 GMT to 23:59:59 Aug. 08, 2010 GMT.
Information 9/8/2010 6:11 IMLogicAdminService 115 None IM Manager Archiving task has started for account IMM2EV-BULK2.
Information 9/8/2010 6:11 IMLogicAdminService 115 None IM Manager Archiving task has finished for account IMM2EV-BULK2.
Information 9/8/2010 6:11 IMLogicAdminService 112 None Successfully inserted 6017 conversations dated from 00:00:00 Aug. 25, 2010 GMT to 23:59:59 Sep. 07, 2010 GMT.
Cause
The correct message is not put into the Message Details column of the Export History.
Solution
Ignore the incorrect message. The conversations are purged from the IM Manager database.
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|
| Source | ETrack |
| Value | 2139728 |
| Description | Confusing entry in export history when using Direct-EV purging |
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Article URL http://www.symantec.com/docs/TECH139455
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