AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Article:TECH139744  |  Created: 2010-09-14  |  Updated: 2013-09-11  |  Article URL http://www.symantec.com/docs/TECH139744
Article Type
Technical Solution


Environment

Issue



When backing up Exchange 2007/2010 in virtual environment the backup fails with the error "Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed".


Error



V-79-57344-34070 - AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.
Check the Windows Event Viewer for details.

Remote agent debug output,
[3528] [nrds]                              - Could not create a BETCPConnection object from address: <Exchange servername>error=An error occurred during a socket connect operation: Error Code: 10061, System Error Message: No connection could be made because the target machine actively refused it.
[3528] [ndmp\ndmpcomm]      - NrdsAdvertiserThread: connect to target=<Exchange servername>port=6101 failed
 


Cause



The remote agent debug out put from the remote server Exchange 2007/2010 do not list "bedsexese.dll" but shows "bedsmbox.dll". This shows the remote agent on the Exchange 2007/2010 is not installed properly & "bedsmbox.dll" is corrupt or missing.


Solution



  • Check the backup selections list to find is Exchange IS/DB are properly listed. If the Exchange IS/DB are not listed in Backup selections list in GUI but reflects fine in resource order, then;
  • Uninstall the remote agent from the Exchange 2007/2010 server (VM) & reinstall again and reboot the Exchange server (VM).

Supplemental Materials

SourceUMI
ValueV-79-57344-34070

Description

Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed



Article URL http://www.symantec.com/docs/TECH139744


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