Backup Exec 2010 install fails on the server with an unexpected error :object reference not to an instance of an object.

Article:TECH140316  |  Created: 2010-09-20  |  Updated: 2012-09-20  |  Article URL http://www.symantec.com/docs/TECH140316
Article Type
Technical Solution


Subject

Issue



Backup Exec 2010 install fails on the server if it had Backup Exec System Recovery and later uninstalled.


Error



 

 
  
The install fails with an unexpected error :object reference not to an instance of an object.    
 
Figure 1

 

 

Backup Exec Installation log (BKUPINST.HTM) install log reports:
 
ERROR: Installation failed with error -1073741819. GetLastError = :0

Cause



Database files and catalogs for the Backup Exec System Recovery 2010 are found at C:\program files\symantec\


Solution



Delete the Backup Exec System Recovery Database files, Catalogs files and other traces from Symantec folder if any files exist, and also ensure that there are no Backup Exec System Recovery/Backup Exec applications traces left on the server if it’s a fresh installation.




Legacy ID



331658


Article URL http://www.symantec.com/docs/TECH140316


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