Exchange backups fail with 0xe0008516 - Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Article:TECH140368

Created: 2010-09-20

Updated: 2012-12-05

Article URL http://www.symantec.com/docs/TECH140368

NOTE: If you are experiencing this particular known issue, we recommend that you to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

When attempting to backup Microsoft Exchange databases using the Agent for Microsoft Exchange the backup fails with the following error.

Error

Final error: 0xe0008516 - Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

V-79-57344-34070 - AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Check the Windows Event Viewer for details.

Environment

This issue occurs with Backup Exec 2010, Backup Exec 2010 R2, and may also occur in Backup Exec 2010 R3.

Cause

This issue occurs when there is no License for the Microsoft Exchange Agent installed and / or the Evaluation period for the Microsoft Exchange Agent has expired.

Solution

Install a license for the Microsoft Exchange Agent. Please contact Symantec sales if an Exchange Agent license needs to be purchased.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com

Supplemental Materials

Source	ETrack
Value	2341534
Description	EXCH: Backup of Exchange fails with VSS errors when no license is installed and the Evaluation period has expired.

Source

UMI

Value

V-79-57344-34070

Description

AOFO: Initialization failure on: "Microsoft Information Store".
Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them.
Check if files were deleted or renamed. Check the Windows Event Viewer for details.

Source	Error Code
Value	0xE0008516
Description	Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed