Exchange backups fail with 0xe0008516 - Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Article:TECH140368  |  Created: 2010-09-20  |  Updated: 2012-12-05  |  Article URL http://www.symantec.com/docs/TECH140368
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Article Type
Technical Solution


Issue



When attempting to backup Microsoft Exchange databases using the Agent for Microsoft Exchange the backup fails with the following error.


Error



Final error: 0xe0008516 - Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

V-79-57344-34070 - AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).

Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Check the Windows Event Viewer for details.


Environment



This issue occurs with Backup Exec 2010, Backup Exec 2010 R2, and may also occur in Backup Exec 2010 R3.


Cause



This issue occurs when there is no License for the Microsoft Exchange Agent installed and / or the Evaluation period for the Microsoft Exchange Agent has expired.


Solution



Install a license for the Microsoft Exchange Agent.  Please contact Symantec sales if an Exchange Agent license needs to be purchased.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see    http://www.symantec.com

 


Supplemental Materials

SourceETrack
Value2341534
Description

EXCH: Backup of Exchange fails with VSS errors when no license is installed and the Evaluation period has expired.


SourceUMI
ValueV-79-57344-34070
Description

AOFO: Initialization failure on: "Microsoft Information Store".
Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them.
Check if files were deleted or renamed. Check the Windows Event Viewer for details.

 


SourceError Code
Value0xE0008516
Description

Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed



Article URL http://www.symantec.com/docs/TECH140368


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