When cataloging a media it gives error "0xe0000904 - An error occurred while retrieving catalog information"

Article:TECH140538  |  Created: 2010-09-22  |  Updated: 2014-07-09  |  Article URL http://www.symantec.com/docs/TECH140538
Article Type
Technical Solution

Product(s)

Issue



The following error is observed during a catalog media operation.


Error



0xe0000904 - An error occurred while retrieving catalog information.

UMI Code : V-79-57344-2308


Solution



  1. Move the affected media to retired media set.
  2. Delete the media from the retired media set.
  3. Inventory the media which was deleted from the retired media.
  4. Now catalog the media and it should give byte counts

Note: Deleting any media from the retired media set will not delete the file (.bkf) or erase any data from tape / backup-to-disk folder. When the device has been re-inventoried, it will be marked as "Imported Media", which is overwritable.


Supplemental Materials

SourceUMI
ValueV-79-57344-2308
Description

An error occurred while retrieving catalog information


SourceError Code
Value0xe0000904
Description

An error occurred while retrieving catalog information



Article URL http://www.symantec.com/docs/TECH140538


Terms of use for this information are found in Legal Notices