Cannot install NetBackup 7.0 client software on a Windows 2003 system
| Article:TECH140654 | | | Created: 2010-09-24 | | | Updated: 2010-09-24 | | | Article URL http://www.symantec.com/docs/TECH140654 |
Problem
Cannot install NetBackup 7.0 client software on a Windows 2003 system
Error
From the NBU install log:
09-21-2010,21:51:47 : Entering CallAtPostInstallDll custom action.
09-21-2010,21:51:47 : D:\Program Files\Veritas\\NetBackup\bin\vrtsAtPostInstall.dll does not exist. No need to proceed.
09-21-2010,21:51:48 : Entering CacheInstallFiles custom action, commit phase.
09-21-2010,21:51:48 : System Error: 3, The system cannot find the path specified.
09-21-2010,21:51:48 : Could not copy cab file to installer cache directory. See above error. Returning with error.
09-21-2010,21:51:48 : Action 21:51:48: Rollback. Rolling back action:
From Windows Application Event Log:
Wed Sep 22 2010 15:00:44 MsiInstaller I11708 Product: Symantec NetBackup Client -- Installation operation failed.
Environment
Windows 2003 Enterprise Server SP2
Solution
If the site attempts to reinstall the NetBackup 7.0 client software, it will prompt the site to either Modify/Repair/or Remove.
If the site selects Repair, the NetBackup installation will complete and site is able to perform successful backups/restores.
If the site selects Modify or Remove with a reinstall of the NetBackup client, it will continue to fail.
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Article URL http://www.symantec.com/docs/TECH140654
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