AVVI VM restore with or without redirection fails when the backup was performed using SAN transport mode.

Article:TECH140791  |  Created: 2010-09-28  |  Updated: 2014-01-13  |  Article URL http://www.symantec.com/docs/TECH140791
Article Type
Technical Solution


Issue



AVVI VM restore with or without redirection fails when the backup was performed using SAN transport mode. The exact error condition reported depends on the configuration of the restore job and the operating system running on the media server. if the backup is performed over NBD the restore jobs is able to recover the machine.


Error



0xe000957e - Unable to create the new virtual machine
0xe0009579 - Unable to copy the virtual machine disk using the VMware VixDiskLib
0xe000ff18 - A communications failure has occurred with a Virtual Machine resource (linked to a crash of beremote.exe at the time of the restore)


Solution



This issue is resolved in Backup Exec 2010 R2 Hotfix 145462 (TECH145462)


Supplemental Materials

SourceETrack
Value2159556
Description

Unable to restore from SAN Mode AVVI Backup


SourceError Code
Value0xe000957e
Description

Unable to create the new virtual machine.


SourceError Code
Value0xe0009579
Description

Unable to copy the virtual machine disk using the VMware VixDiskLib.


SourceError Code
Value0xe000ff18
Description

A communications failure has occurred with a Virtual Machine resource (linked to a crash of beremote.exe at the time of the restore).




Article URL http://www.symantec.com/docs/TECH140791


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