System State or Shadow Copy Component backup fails with VSS snapshot error.

Article:TECH140909  |  Created: 2010-09-29  |  Updated: 2012-07-16  |  Article URL http://www.symantec.com/docs/TECH140909
Article Type
Technical Solution

Product(s)

Issue



V-79-10000-11226 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider selected returned: "Unexpected provider error". Ensure that all provider services are enabled and can be started. Check the Windows Event Viewer for details.


Error



The following errors may be seen within the application event logs:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12292

Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider
COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422].
 

**********************************************************************************************************

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 11

Description:
Volume Shadow Copy Service information: The COM Server with CLSID
{65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name 'provider' cannot be started.
[0x80070422]


Cause



This could be caused by the following:

  • Volume Shadow Copy or Microsoft Shadow Copy Component services are not starting when a VSS operation occurs or they are set to startup mode 'disabled'
  • Microsoft Shadow Copy Component is not properly registered within DCOM.
  • Microsoft Shadow Copy Component is not correctly registered with the Operating System.

Solution



  • Verify the Volume Shadow Copy and Microsoft Shadow Copy component services are set to either manual or automatic and can be started.
  • Open the DCOM configuration tool by running "DCOMCNFG" at a run prompt and verify Microsoft Shadow Copy Component is listed under DCOM  Config, if not listed run the following to register the the necessary dll :

"regsvr32 /i%windir%system32swprv.dll"

  • Check on which Server the Snapshot Error is occurring from the Job Log. Then on the same server open Command Prompt and check the VSS Writers Status and Providers with the following commands:

                                                     vssadmin list writers - all writers should report  "Stable - No Error"

                                                     vssadmin list providers - should report Microsoft VSS if no other Hardware Snapshot Provider is being used.

If the error is being generated on a Windows Server 2003/2003 R2 machine, please install Microsoft Patch KB 940349 after downloading it from the following link:

support.microsoft.com/kb/940349  


Supplemental Materials

SourceUMI
ValueV-79-10000-11226
Description

VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider selected returned: "Unexpected provider error". Ensure that all provider services are enabled and can be started.


SourceEvent ID
Value12292
Description

Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422].
 


SourceEvent ID
Value11
Description

Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name 'provider' cannot be started. [0x80070422]



Article URL http://www.symantec.com/docs/TECH140909


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