Backup Exec Devices console shows up as Discovering after upgrading to 2010

Article:TECH141047  |  Created: 2010-10-01  |  Updated: 2014-01-12  |  Article URL http://www.symantec.com/docs/TECH141047
Article Type
Technical Solution


Subject

Issue



Backup Exec Devices console shows up as Discovering after upgrading to 2010 as shown in Figure 1


Error



Event log shows the following warning :-

Event Type: Warning
Event Source: Lsi_sas2
Event Category: None
Event ID: 129
Date:  N/A
Time:  N/A
User:  N/A
Computer: Media Server
Description:
The description for Event ID ( 129 ) in Source ( Lsi_sas2 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\RaidPort1.

Figure 1 : 


Cause



This may happen if the SCSi card drivers are not up to date.

 


Solution



Download and Install the latest SCSi card drivers from the vendor website.

 


Supplemental Materials

SourceEvent ID
Value129
Description

The description for Event ID ( 129 ) in Source ( Lsi_sas2 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\RaidPort1.




Article URL http://www.symantec.com/docs/TECH141047


Terms of use for this information are found in Legal Notices