Failed to switch the global service group between two clusters

Article:TECH141106  |  Created: 2010-10-01  |  Updated: 2010-10-05  |  Article URL http://www.symantec.com/docs/TECH141106
Article Type
Technical Solution


Environment

Subject

Issue



1. Setup two node cluster with Storage Foundation 5.1 Service Pack 2 (SP2) for Windows on Windows 2003 X64 R2 SP2 with a secure cluster and setup Microsoft Exchange Server 2007 R2 with the Global Cluster Option (GCO) service group.
2. Then setup a Veritas Operations Manager (VOM) 3.0 server and then add the cluster nodes to the VOM server.
3. Switch Exchange 2007 R2 service group from one site to another site.
 

Result:
The switch operation failed. (hagrp -switch EVS5 -to SWIFT-153 -clus cx2)

VCS WARNING V-16-1-50824 Command (hagrp -switch EVS5 SWIFT-153 cx2 ) failed. At
least Group Operator privilege required on remote cluster cx2


Error



VCS WARNING V-16-1-50824 Command (hagrp -switch <servicegroupname>
<targetsystemname> <targetclustername&gt> failed. At least Group Operator
privilege required on remote cluster <targetclustername>.
 


Cause



Error while switching global service groups using VOM 3.0
 

3.0 for administering Veritas Cluster Server (VCS) global service groups configured in secure clusters.

If you try to switch global service groups between clusters, the operation fails.

 


Solution



VOM uses the Veritas Storage Foundation Messaging Service to run VCS commands. This service runs in the Local System account context. Configure this service to run in the Domain Administrator account context and then perform the switch operation. Change the service account  on each of the managed hosts in the clusters.

Perform the following steps on each of the cluster nodes (managed hosts):
1 Open the Windows Services MMC snap-in.
2 Right-click Veritas Storage Foundation Messaging Service and then click
Properties.
3 Click the Log On tab and do the following:
   - Click This account, click Browse, and in the Select User dialog box specify
a user account that has Domain Administrator privileges.
   - Click OK.
4 Type the user account password in the Password and Confirm password fields and
then click OK.
5 Proceed with the service group operations.
 


Supplemental Materials

SourceETrack
Value2121471


Article URL http://www.symantec.com/docs/TECH141106


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