Update_clients script is not working for Linux

Article:TECH141130  |  Created: 2010-10-03  |  Updated: 2012-01-21  |  Article URL http://www.symantec.com/docs/TECH141130
Article Type
Technical Solution


Environment

Subject

Issue



Trying to use the "update_clients" script to push client updates to RedHat Linux clients, but the script is failing with the following error:

Detected an attempt to install incorrect platform and/or operating system and version client binaries on <client>.
client_config_failed                                       

INF OTHER - EXIT STATUS = 1
EXIT STATUS = 1


Error



The following command is run on the master server:

/usr/openv/netbackup/bin/update_clients -ClientList /var/tmp/clist

There are 1 clients to upgrade.

Do you want the bp.conf file on the clients updated to list this server as the master server? [y,n] (y)

The upgrade will likely take 1 to 3 minutes.
Do you want to upgrade clients now? [y,n] (y)
Please be patient.

Updating client beaker.tds.local -- Linux hardware running RedHat2.6
       client: update failed, see /tmp/update_clients.09-28-1147.15587

The update trace can be found in /tmp/update_clients.09-28-1147.15587.
[taz:root]: cat /tmp/update_clients.09-28-1147.15587
       client Linux/RedHat2.6 ...
Update of /tmp/bp_inst.15587/java/nbj.conf completed for client client

CLIENT_CMD_SOCK from bpcd = 5
CLIENT_STAT_SOCK from bpcd = 6
BPCD connected
Couldn't read from file /usr/openv/netbackup/version on client client
Client read errno = 0
Version files do not match - updating.
bin_net.tar.15587 size = 2560
client_bin.tar.gz size = 90270931
NB-Java.tar.gz size = 95154143
extract_java size = 7488
JRE.tar.gz size = 30454176
PBX.tar.gz size = 4607535
installpbx size = 45810
pddeagent.tar.gz size = 35143587
pdinstall size = 24656
client.tds.local.15587 size = 31
move_libs size = 3173
version size = 26
tar size = 375398
.sizes size = 14
client_config size = 63969

Detected an attempt to install incorrect platform and/or operating system and version client binaries on <client>.
client_config_failed                                       

INF OTHER - EXIT STATUS = 1
EXIT STATUS = 1


Environment



Master is running running NB 7.0.1.

RHEL clients are running 6.5.4 or 6.5.3 client software.


Cause



Linux clients are 32-bit systems. NetBackup 7 no longer includes client software for 32-bit Linux systems.


Solution



Clients to run Netbackup 6.5.x as this version is backward compatible with Master/Media servers runnning 7.0. Any new clients added should be 64-bit.




Article URL http://www.symantec.com/docs/TECH141130


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