Wise Package Studio License error: Unable to locate license

Article:TECH141285  |  Created: 2010-10-05  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH141285
Article Type
Technical Solution


Environment

Issue



The Administrator that  originally installed the WPS has left company.   Current staff is  unable to access the WPS.  Attempted to install under different name on server, but it still uses the original installer's information. How do I fix it?

.


Environment



WPS  8


Cause



The person that originally installs Wise Package Studio accounts gets stored in the database to perform the Wise Service tasks handled behind the scenes.


Solution



Delete the following registry keys:  HKCU\Software\Wise Solutions and HKLM\Software\Wise Solutions. Rerun the Wise Repository Manager.




Article URL http://www.symantec.com/docs/TECH141285


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