Error status - backup error 13 file read failed. Job details show 'socket read failed: errno = 62 - Timer expired'

Article:TECH141299  |  Created: 2010-10-06  |  Updated: 2014-05-29  |  Article URL http://www.symantec.com/docs/TECH141299
Article Type
Technical Solution

Product(s)

Issue



Standard backup policy fails with Exit Status 13


Error



bpbrm shows the following error: 15:24:07.908 [31147] <2> bpbrm mm_sig: received ready signal from media manager 15:29:07.908 [31147] <16> bpbrm readline: socket read failed: errno = 62 - Timer expired .. 15:29:30.716 [31147] <2> bpbrm Exit: client backup EXIT STATUS 13: file read failed


Environment



Client nfs4:NetBackup-RedHat2.6 7.0


Cause



It appears that the timeout occurs after exactly 5 minutes. This is the default CLIENT_READ_TIMEOUT. When this occurs, the media server may timeout after the time specified in the media server's host properties > media server> Timeouts > CLIENT_READ_TIMEOUT configuration. (300 seconds by default).


Solution



Increase the Client Read Timeout to 1800 seconds. Some clients with very large filesystems / active filesystems / lots of small files may need a value of 3600, 7200, 10800 or higher. This timeout needs to be tested until you an appropriate value that works for this environment is reached.




Article URL http://www.symantec.com/docs/TECH141299


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