How to use the Load Point Analysis within the Symantec Support Tool to help locate suspicious files

Article:TECH141402  |  Created: 2010-10-07  |  Updated: 2013-06-14  |  Article URL http://www.symantec.com/docs/TECH141402
Article Type
Technical Solution

Issue



You have a computer that you believe is infected with a threat, but scans with current definitions come back without finding it.  How do you use the Load Point Analysis item with the Symantec Support Tool to find suspicious files to submit to Symantec?


Solution



The Symantec Support Tool is no longer being developed. To run a Load Point Analysis use Symantec Help (SymHelp) instead.

 
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Article URL http://www.symantec.com/docs/TECH141402


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