Exception Message: -ERR Invalid user name or Password. Too Many Logon attempts.

Article:TECH141513  |  Created: 2010-10-08  |  Updated: 2010-10-08  |  Article URL http://www.symantec.com/docs/TECH141513
Article Type
Technical Solution

Product(s)

Subject

Issue



My Servicedesk Server is not able to send out emails after incident have been created.


Error



Exception Message: -ERR Invalid user name or Password. Too Many Logon attempts.  Exception Stack Trace:Quiksoft.EasyMail.POP3.POP3 AuthenticationException


Environment



Servicedesk 7.0 MR2


Cause



The Mail server that is configured has set SMTP authentication to required.  Servicedesk requires an open access to the server. 


Solution



Configure your mail server to not require SMTP authentication.




Article URL http://www.symantec.com/docs/TECH141513


Terms of use for this information are found in Legal Notices