Summary

This hotfix contains a recommended fix for Backup Exec and Remote Agents.

Affected versions

Backup Exec 2010 revision 2896 32bit Media Servers
Backup Exec 2010 revision 2896 x64bit Media Servers
Backup Exec 2010 revision 2896 32bit Agent for Windows Servers
Backup Exec 2010 revision 2896 x64bit Agent for Windows Servers
Backup Exec 2010 revision 2896 32bit Remote Administration Console
Backup Exec 2010 revision 2896 x64bit Remote Administration Console

Prerequisites

- Administrative privileges are required to install this hotfix.

- Before installing this hotfix, Service Pack 1 must be installed. Service Pack 1 can be obtained here:  www.symantec.com/docs/TECH136199

Post requisites

- A full backup is recommended after installing this hotfix.

- The IDR recovery media (the ISO created through the IDR Wizard) needs to be recreated after installing this hotfix.

- Remote Agent for Windows Servers will need to be updated after installing this hotfix.

- For "Unable to select some DB2/ORACLE sets" issue, "catrebuildindex -r" must be run after the patch has been applied, with the services stopped.

Download links

For 32bit Media Servers: www.symantec.com/docs/TECH141731

For x64bit Media Servers: www.symantec.com/docs/TECH141732

Issue(s) resolved

- Advanced Disk Backup Option error when using offhost with Windows 2008 R2 standard  
- After a duplicate job fails, a job log is generated which grows in size until the server runs out of resources, that in turn causes BESERVER to hang on starting. ( For more details, please refer to this document: www.symantec.com/docs/TECH124237 )
- Catalog Rebuild (Catrebuildindex) fails on Windows 2003 32bit media server ( For more details, please refer to this document: www.symantec.com/docs/TECH141740 )

- Unable to perform a normal restore in Backup Exec 2010 when restoring a subset of data from a backup set that is 4(TB) or larger that was created in previous version of Backup Exec for Windows ( For more details, please refer to this document: www.symantec.com/docs/TECH128478 ) 
- Backup Exec Job Engine (bengine.exe) service crashes intermittently during True Image Restore (TIR) restore job. ( For more details, please refer to this document: www.symantec.com/docs/TECH129060 )
- Drive letters cannot be restored for some of the volumes" is reported during Intelligent Disaster Recovery (IDR) when multiple disks are replaced to brand new disks. ( For more details, please refer to this document: www.symantec.com/docs/TECH125989 )
- A Synthetic backup operation may intermittently fail with the error "The data being read from the media is inconsistent" or "A query for media on which the data set being read is continued was unsuccessful." if the baseline or the incremental backups have spanned multiple media.( For more details, please refer to this document: www.symantec.com/docs/TECH129381 )
- DB2/ORACLE: Unable to select some DB2/ORACLE sets when creating a duplicate job  
- NDMP duplicate backup jobs fail with communication error and the Backup Exec Job Engine (Bengine.exe) terminates in faulting module libcatalog.dll. ( For more details, please refer to this document: www.symantec.com/docs/TECH128866 )
- NDMP device monger causes wrong SCSI path to be used for backup  
- Dedupe and RMAL Bengine crash with 0xe00081d9 - The Backup Exec job engine system service is not responding  
- Unable to restore True Image Restore (TIR) incremental backup due to bengine.exe or beremote.exe crash. ( For more details, please refer to this document: www.symantec.com/docs/TECH135408 )
- Restore selections from Duplicate jobs using the NDMP Option only show the folder structure, not the file names. ( For more details, please refer to this document: www.symantec.com/docs/TECH75049 )
- Unable to restore from EMC NDMP duplicate backup sets in Backup Exec for Windows 12.5. ( For more details, please refer to this document:  www.symantec.com/docs/TECH136768 )
- RMAL Oracle restore job is failing if device is RMAL tape and hardware encryption is enabled 
 

Installation Guide

This installation guide contains general information for installing Backup Exec product updates as well as special instructions for configurations including CPS, Agent for Windows Servers, Remote Agent for Linux/Unix/Macintosh Servers (RALUS/RAMS), Clustered Backup Exec, Shared Storage (SSO) installations, Central Admin Servers (CASO) installations, and SAP/R3 Oracle Agents.  www.symantec.com/docs/TECH58186

Uninstalling this hotfix

This hotfix can be uninstalled.  For steps on how to uninstall a Backup Exec hotfix, refer to this technote:  www.symantec.com/docs/TECH58187

File Information

The date and times listed below are in Coordinated Universal Time (UTC).  When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Backup Exec 32bit Media Servers <and Remote Administrator consoles>

Under "C:\Program Files\Symantec\Backup Exec\" (By default)

Backup Exec x64bit Media Servers <and Remote Administrator consoles>

Under "C:\Program Files\Symantec\Backup Exec\" (By default)

Backup Exec 32bit Agent for Windows Servers

Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)

Backup Exec x64bit Agent for Windows Servers

Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)