Backups intermittently hang at 95% and Progress and Performance shows status of 'Updating history'.

Article:TECH141655  |  Created: 2010-10-11  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH141655
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Article Type
Technical Solution

Product(s)

Subject

Issue



Backups intermittently hang at 95% and show a status of 'Updating history' (Figure 1).


Figure 1:



Cause



This typically occurs when multiple machines are backing up to the same backup destination folder (i.e. a network share, NAS device etc).


Solution



The current workaround is to unregister RPAM (RPAM.DLL) on each machine that is affected by this issue:

RegSVR32.exe /U C:\Program Files\Common Files\Symantec Shared\rpAccess\Rpam.dll

NOTE 1: Once RPAM.DLL is unregistered, the machine in question will lose the ability to mount recovery points. This includes the ability to open recovery points using the Granular Restore Option (GRO). If mounting is required, re-register the DLL using the following command:

RegSVR32.exe C:\Program Files\Common Files\Symantec Shared\rpAccess\Rpam.dll

NOTE 2: You must stop the Backup Exec System Recovery service before unregistering RPAM.DLL. The service can be restarted once the command has completed successfully.

 Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2137111
Description

BESR backup job hangs at 95% on a long run while taking backup saying 'Updating History'



Article URL http://www.symantec.com/docs/TECH141655


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