Drilling down to search details in Enterprise Vault (EV) Discovery Accelerator (DA) Reports produces error
| Article:TECH141796 | | | Created: 2010-10-13 | | | Updated: 2011-03-23 | | | Article URL http://www.symantec.com/docs/TECH141796 |
Problem
When drilling down to view search details, the error below is thrown on certain searches.
Error
"An error has occurred during report processing. (rsProcessingAborted) Cannot read the next data row for the data set DateRange. (rsErrorReadingNextDataRow) Conversion failed when converting datetime from character string."
Environment
- Enterprise Vault 8.0 SP2 or later
- Discovery Accelerator 8.0 SP2 or later, upgraded from any DA version prior to 8.0 Base.
Cause
DA searches conducted prior to version 8.0 Base used the format of yyyy-mm-ddT00:00:00.00+00:00 for the Date Range section's From: and To: fields. Beginning with DA 8.0 Base, this format was changed to yyyy-mm-ddT00:00:00.000Z. This change affected the time zone offset where pre-8.0 specified the hours and minutes offset from GMT, then beginning with 8.0 Base, only specifies GMT. This offset reference in pre-8.0 searches cannot be converted properly using the method specified in the datetime conversion stored procedure in DA 8.0 SP2 and later search drilldown reports.
Solution
This issue is resolved in the following release:
Enterprise Vault 9.0.2
http://www.symantec.com/docs/TECH147777
|
|
Related Articles
Article URL http://www.symantec.com/docs/TECH141796
Terms of use for this information are found in Legal Notices
Thank you.