RAM - Error when adding supporting documents to a questionnaire. --> Web Client Access Denied Error :Object reference not set to an instance of an object.

Article:TECH141806

Created: 2010-10-13

Updated: 2010-10-13

Article URL http://www.symantec.com/docs/TECH141806

Article Type
Technical Solution

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Problem

RAM - Error when adding supporting documents to a questionnaire. --> Web Client Access Denied Error :Object reference not set to an instance of an object

Error

Access Denied Error :Object reference not set to an instance of an object.]

example of error;

Environment

CCS RAM

v 10.0.555.10000 -> base version no ram updates applied

v 10.0.555.10100 -> 2010-3 applied

Cause

defect with question types-> memo and text

Solution

Modify question to use a different question type other than memo and text.

Select question with single left click of mouse.

Right click > Question Type>Single Choice

Right click > Question Type>Multiple Choice

example of drop down;