Running an Execute Command task from the Ghost Console trips Windows Vista/Windows 7 Interactive Services Detection and prevents the executable from running properly

Article:TECH141859  |  Created: 2010-10-13  |  Updated: 2013-09-10  |  Article URL
Article Type
Technical Solution




When you try to use a Ghost Console task to execute a command that installs a locally housed executable on a Windows 7 or Windows Vista computer, you notice that an "Interactive Services Detection" window appears displaying the following message:

"A program can't display a message on your desktop."

You are given the choice to either display the message or to not display the message.  If you choose the option to display the message, the installer executable starts up as it normally would.  If you choose the option to not display the message, the installer executable will not load. 


The cause of this issue is currently unknown.


This problem has been observed when trying to run Java installation executables and probably exists with other installer executables as well.  As a workaround to the issue, download the MSI  for the program you wish to install and use that instead of the installer executable. 

When you use an Execute Command task to execute an MSI file, the Interactive Services Detection is not tripped. 

Symantec Technical Support will continue to investigate this issue and update this document with any new information as it becomes available. 

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