Cumulative patch for CommandCentral Storage (CCS) version 5.2 Generally Available (GA) released 4 October, 2010

Article:TECH141896  |  Created: 2010-10-14  |  Updated: 2010-10-14  |  Article URL http://www.symantec.com/docs/TECH141896
Article Type
Technical Solution


Environment

Issue



Please refer to the Supplemental Materials section below


Error



1) Enclosure Luns Summary tab does not show the Stack bar Chart, if the LUNS are of the Symmetrix array acting as a backend luns.

2) Edit registry not working for RHCollector/RHExplorer

3)ERROR: AGENT: ERROR_MUST_REGISTER: Exception while processing timer. Generic Corba System Exception. user exception, ID 'IDL:VxAM/AMResyncRequiredException:1.0'. VxAM Server Info: resync required -- session doesn't exist

INFO: SICL has lost (ERROR_CONNECTION_LOST) its connection to the Alert Manager server. SICL will attempt to connect every 60 seconds.
ERROR: AGENT: ERROR_MUST_REGISTER: Connection was reestablished and registering the agent is required again
ERROR: An exception was detected during validating the configuration:ConfigException: Configuration section MO:HYBRID_SWITCH:Devicespn_brocade4100.vxindia.veritas.com has neither _COMMAND nor _MODEL -- one is required.

4) ConnectionProtocol and IsDirectAttached attributes on Virtual Machines'for Operating system(OS)Handles were missing for guest OS. (GOS)

5) Connection protocol and is_direct_attached information is shown incorrect. For RDM (VMWare -Raw Device Mapping) lun its showning connection protocol as UNKNOWN and direct_Attached as Yes.

6) Connection protocol and Direct_Attached flag failed to update for Additional SAN/RDM luns allocated to the host

7) Evaluation/demo license is not getting installed on Windows/Solaris MS (5.2 fresh install)

"No valid license key is installed on this Management Server. Click install key to continue"

8) Request for a report to organize NetApp deduplication data

9) Host Assessment Report: %Server Virtualization Capacity UnUsed is greater 100% for VMWare ESX Server. 

In the report, the formula uses the Virtualization_Capacity which includes only the Storage Pool capacity instead the formula should use the total allocated capacity which should include the RDM luns that are allocated to VM.

 10)  WebGui - Settings tab using  Diagnostics selection does not contain Logs and Database tabs  - [ Solaris MS only fix ]


Environment



CCS 5.2 MS Only

Solaris 8, 9 and 10
Windows Server 2000, 2003 and 2008

Solution



Install/Uninstall Instructions:
================================
Instructions to apply the hotfix
================================


A - Overview of the HotFix
--------------------------

Apply the HotFix (VRTSccs-F520002151146) only on a CCS 5.2 Management Server.

Supported operating systems include:

  - Solaris 8, 9, and 10
  - Windows Server 2000, 2003, and 2008


B - Deploying the HotFix on a Windows Management Server
-------------------------------------------------------

Note:The examples in the following procedure assume that you installed
CommandCentral on a 32-bit host in the default installation directory.

1. Download ccs-win-5.2HF520002151146w-patches.zip from https://vos.symantec.com/patch/detail/4235 to a temporary location. For example, to C:\Temp
Note: Download size: 17.3 MB / Check sum: 708558525
2. After extracting the hotfix, the below two files will be available.
    - c:\temp\patches
    - patches\VRTSccs-F520002151146.tar.gz
    - README  

3. To apply the update, do the following:

   - Open an operating system console.
   - Change to the HAL bin directory:
     cd  C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin

   - Type the following command:
       halsecurity login
     Note: You may have to provide the password for the 'admin' account which you use to log in to the Console. The default password for this account is 'password' (without single quotes).

   - Type the following command to deploy the update on the Management Server:
       <HAL bin dir>\perl LocalUpgrade.pl "C:\Temp\patches\VRTSccs-F520002151146.tar.gz"

4. To verify the installation, you can check the installation logs as follows:

   - To see the detailed logs, go to the 'CommandCentral Storage Data' directory.
     The default location is:
       C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint

       cd <HAL data dir>\Data\HAL\maint\VRTSccs-F520002151146\<timestamp>\output
     For example:

       cd C:\Program Files\VERITAS\CommandCentral Storage Data\Data\HAL\maint\VRTSccs-F520002151146\<time stamp>\output

   - Check if there are any errors in the stderr.txt file.
   - Check the detailed logs of the hotfix application in the stdout.txt file.


5. Verify the updated version as follows:
   - Open cc_version.txt from the following directory:
     notepad C:\Program Files\VERITAS\CommandCentral Storage\Version\cc_version.txt

   - Check the FIXID. It should appear as follows:

      FIXID=F520002151146
      DATE=Wed October 10 17:37:39 2010
      DESCRIPTION=5.2 HotFix : Management Server - GUI,  DB,  Monitoring


C - Deploying the HotFix on a Solaris Management Server
-------------------------------------------------------
The examples in the following procedure assume that you installed
 CommandCentral on a 32-bit host in the default installation directory.

1. Download the file ccs-sol_sparc-5.2HF520002151146u-patches.tar.gz from https://vos.symantec.com/patch/detail/4235 to a temporary location. For example, to /tmp and unpack it.
Note: Download size:  17.3 MB / Check sum:  708558525 

2. After extracting the hotfix, you will find the files shown below:
    - /tmp/patches/
    - patches/VRTSccs-F520002151146.tar.gz
    - README  (this file)

3. To apply the update,do the following:

   - Open an operating system console.

   - Change to the HAL bin directory:
       /opt/VRTSccs/VRTShal/bin

   - Type the following command:
       ./halsecurity login
 Note: You may have to provide the password for the 'admin' account which you use to log in to the Console. The default password for this account is 'password' (without single quotes).

# ./halsecurity login
 Domain:        vx:cc_users
 Account:       admin
 Broker:        mtvav245-c4h.mvw.spt.symantec.com
Enter password for admin: password
Login Successful

   - Type the following command to deploy the update:
       <HAL bin dir>/perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520002151146.tar.gz

     For example:
        /opt/VRTSccs/VRTShal/bin/perl LocalUpgrade.pl /tmp/patches/VRTSccs-F520002151146.tar.gz

4. To verify the installation,you can check the installation logs as follows:

   - To see the detailed logs,go to the CommandCentral Storage Data
     directory.
     The default location is:
        /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520002151146/<time stamp>/output
        cd <HAL data dir>/data/VRTShal/maint/VRTSccs-F520002151146/<time stamp>/output
     For example:
       cd /var/VRTSccs/data/VRTShal/maint/VRTSccs-F520002151146/<time stamp>/output

   - Check if there are any errors in the stderr.txt file.
   - Check the detailed logs of the hotfix application in the stdout.txt file.

5. Verify the updated version as follows:

   - Open cc_version.txt from the following directory:
       /opt/VRTS/version/cc_version.txt
   - Check the FIXID. It should appear as follows:

      FIXID=F520002151146
      DATE=Thu Oct 14 10:21:53 2010
      DESCRIPTION=5.2 HotFix : Management Server - GUI, DB, Monitoring

Additional Notes:
==================
Apply the HotFix (VRTSccs-F520002151146) on the 5.2 Management Server only.



Known Issue:
============
    Issue : On Windows MS,  after rebooting the server or running 'vxccs stop/start' command,  "Settings -> Diagnostics -> Logs/Database" tab may be missing.

    Workaround:  Restart spc application as below-
                 Open command prompt and run
                 cd C:\Program Files\VERITAS\VRTSweb\bin
stopApp.exe spc "C:\Program Files\VERITAS\CommandCentral Storage\Web Engine"
startApp.exe spc "C:\Program Files\VERITAS\CommandCentral Storage\Web Engine"

Supplemental Materials

SourceETrack
Value2158472
Description

Enclosure Luns Summary tab does not show the Stack bar Chart


SourceETrack
Value2161676
Description

Edit registry not working for RHCollector/RHExplorer


SourceETrack
Value2147895
Description

SICL monitoring is not happening on Solaris MS upgraded setup (5.1.1--> 5.12 -->5.2)


SourceETrack
Value2082659
Description

Bubble-up ConnectionProtocol and IsDirectAttached attributes on Virtual Machines' OSHs for facilitating reports features  


SourceETrack
Value2163917
Description

Connection protocol is not set correctly for Standard MH on Linux GOS


SourceETrack
Value2166257
Description

 Failed to bubbled up attributes for Additional SAN/RDM luns allocated to the host


SourceETrack
Value2164274
Description

Evaluation/demo license is not getting installed on Windows/Solaris MS (5.2 fresh install) 


SourceETrack
Value2116084
Description

Netapp dedup adhoc report request:

Netapp OM (Operations manager reports on a volume which is deduped).

Volume |Physical Used|Space Savings|Effective Used|Space Savings(%)|Available|TotalVOL099|12.8 GB|120 GB|133 GB|90.40%|577 GB|590 GB

Space savings = size-saved.
Physical used = size-used. This is amount of data really consumed by volume.
Effective used = size-used + size saved. This is the amount you need if you un-deduplicate volume. Inside of size-used there is 'size-shared' amount of duplicate data; total amount of additional copies of this data is returned assize-saved.
% space savings = SpaceSavings/Effective Used.

SourceETrack
Value2162581
Description

Host Assessment Report: %Server Virtualization Capacity UnUsed is greater 100% for VMWare ESX Server
 


SourceETrack
Value2169442
Description

 Settings -> Diagnostics does not contain “Logs” and “Database” tabs after applying 5.2 HF over GA kit 473
 - [ Solaris MS only fix ]

There is a workaround listed above for the Windows MS instance

 

 

 

 



Article URL http://www.symantec.com/docs/TECH141896


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